Unit Manager - Remote

Symetra has an exciting opportunity to join our team as a Unit Manager in our Life and Retirement Contact Center!

About the role

In this role, you will lead, supervise and develop a unit of employees to meet our Life and Retirement Contact Center performance objectives, including quality standards, average handle times, and availability standards.

What you will do

• Provide employees with coaching, feedback and developmental opportunities to build an effective team, and achieve customer and operational goals.
• Set clear expectations and hold employees accountable for performance.
• Oversee training and development of employees and make effective staffing decisions.
• Ensure employees adhere to legal and operational compliance requirements.
• Challenge and encourage employees; motivate them and celebrate their successes.
• Accountable for handling daily work to meet Service Level Agreements.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Define and communicate short-term goals and objectives for team to achieve understanding and acceptance.
• Continuously build subject matter expertise by being a student of the business.
• Demonstrate technical knowledge of policies and procedures.
• Support initiatives and/or projects as requested including process improvement or procedural changes.
• Other duties as assigned.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." Daniel P. - Senior Underwriter

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $64,200 - $106,900 plus eligibility for annual bonus program

Who You Are

• High school diploma required. Bachelor's degree or equivalent combination of education and work experience preferred.
• 1-3 Years of related work required.
• Prior supervisory experience a plus.
• Strong training, mentoring and coaching skills.
• Exceptional customer service and leadership skills.
• Adept multitasking and prioritization skills in a fast paced and changing environment.
• Critical thinking and problem-solving skills.
• Excellent written and verbal communications skills.
• Proven change management skills.
• Project and deadline management skills.
• Continuous learning and improvement mentality a plus.
• MS Office Suite proficiency.
• Experience with Salesforce and/or Amazon Connect a plus.
• Some minimal travel required.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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