Customer Relationship Manager, Advisory

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking an Advisory Customer Relationship Manager to join our Jack Henry CRM Team. In this position, you will be managing business relationships with all banking customers using Jack Henry's core solutions (Silverlake, CIF 20/20, and Core Director). You will serve as a single point of contact to resolve complex issues and work on a variety of diverse projects. You will use excellent judgment to select techniques and evaluate criteria for obtaining solutions. This team works with multiple departments within Jack Henry to help facilitate effective communication with our customers and organizational support.

This position will travel up to 25% of the time to client sites to better strengthen the Jack Henry Client Relationship and to understand the culture of the financial institution. This position can be worked remotely from the United States.

The compensation for this role will be $86464-$129959 based on location and other factors and set by the hiring manager.

What you'll be responsible for:

• Builds and maintains close working relationships with all levels of customer staff and management to understand specific business needs, tactical needs, and strategic goals.
• Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and onsite customer visits. Assists with research of identified issues and reports pertinent findings to JHA management.
• Assists with issue management and escalation for established and new customers including during release and update cycles.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 7 years of back-office banking operations experience or customer relationship experience within the banking or financial industry.
• Must have at least 2 years of experience communicating with executive level leadership within a financial institution, FinTech, etc.
• Must be able to travel 25% of the time to assigned clients.

What would be nice for you to have:

• Bachelor's Degree,
• Experience supporting JH products and services.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.