Customer Service Manager

Ready to advance your career in customer service management? Staffmark is searching for a Customer Service Manager to join our dedicated and collaborative team in Columbia, TN. If you're passionate about leadership, growth, and achieving your professional goals, we want to hear from you. Apply now and start your journey toward a rewarding future!

Hourly Rate: $30.00

Shift: Monday-Friday, 6:00 AM - 3:30 PM

As the Customer Service Manager, you will oversee the SOC Help Desk, ensuring high-quality service and team development. You'll manage team performance, handle escalated concerns, and work with internal teams to address obstacles, all while maintaining positive relationships with consignees.

Responsibilities:

• Ensure SOC Help Desk is adequately staffed
• Train and develop Help Desk team members
• Collaborate with leadership for team-building and motivation
• Supervise daily Help Desk operations
• Provide performance reports
• Assist team members with consignee and program issues
• Advocate for consignees and team members
• Facilitate SOC meetings
• Perform other duties as needed

Skills & Experience:

• 2+ years of experience in customer service call center management
• Ability to multitask, prioritize, and work independently
• Strong knowledge of the SOC program
• Proven leadership skills with a diverse team
• Proficient in Microsoft Office Suite
• Excellent communication and conflict resolution skills

The services you offer are not without uplifting benefits to show our appreciation for your time and energy! Payday every single Friday by direct deposit or pay card. You will have access to a dedicated local team that cares about your success and is here to support you every step of the way. Don't forget about our employee discounts and referral bonus potential. We offer medical, dental, vision, and 401K options to suit you and your family's needs.

Ready to join our team?

Click "Apply Now" to submit your application. We can't wait to connect with you and help you grow your career!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.