Patient Advocate Representative - OU

Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.

Ensures patients have all required medical documentation to permit billing of services as assigned

Maximizes patient base through retention efforts and cross-selling via phone

Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.

Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.

Maintains a high degree of confidentiality at all times due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

Abides by all regulations, policies, procedures and standards

Exercises appropriate cost control measures

Maintains positive internal and external customer service relationships

Maintains open lines of communication

Plans and organizes work effectively and ensures its completion

Meets all productivity requirements

Demonstrates team behavior and promotes a team-oriented environment

Actively participates in Continuous Quality Improvement

Represents the organization professionally at all times

Minimum High School diploma or GED equivalent. One year of customer service experience in a call center preferred.

Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.

Position may require evening and weekend availability

Strong attention to detail, multi-tasking, communication, and organizational skills are essential

Exceptional phone and email etiquette