New

Identity Security Manager

Boston Children's Hospital
dental insurance, 403(b)
United States, Massachusetts, Boston
Apr 02, 2025
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Leads the day to day activities of technician staff. Facilitates the timely resolution of all computer related questions, problems, and requests from end-users. The Identity Security Manager will be responsible for : Leading the team and scheduling day-to-day activities, providing work direction, career development, and conducting performance reviews. Managing staffing during normal business hours. Overseeing the administration and processing of all reported issues, ensuring timely response and resolution. Resolving complex problems escalated by staff and providing direct support to end users. Acting as a liaison between ISD staff and other hospital departments when needed. Recommending and implementing procedural improvements to enhance efficiency and responsiveness in the evolving technological environment. Providing status reports and feedback to management while collaborating closely with other hospital departments to support end-user needs. Demonstrating and maintaining in-depth knowledge of supported software and system requirements, recommending new technology solutions as appropriate. Training new staff on daily operations and departmental procedures, coordinating and scheduling end-user training sessions. To qualify, you must have: Bachelors degree is required in the field of computer science programming 3 years of expereince is required 3-5 years' experience with Identity Management systems. SailPoint preferred Experience managing technical staff and teams for a healthcare provider. Experience in managing teams in implementing and operating complex healthcare provider systems. Ability to manage teams and staff during high stress operational events and lead teams to resolution Strong communication skills including effective emails and presentations. Ability to communicate complex concepts and issues in terms appropriate for technical staff, management, or customers Strong customer focus with interpersonal skills and user empathy Strong problem-solving and analytical skills Position requires coming to the office once a month Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. #LI-Hybrid #LI-POST Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.