Catering Sales Manager

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando's top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando's vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we'd love to hear from you! Join us and make every day extraordinary!!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

As a Catering Sales Manager, you will play a pivotal role in driving event sales and ensuring exceptional guest satisfaction. Your primary responsibility is to manage accounts, solicit new and repeat business, and coordinate catering events to meet and exceed revenue goals. You will be instrumental in creating seamless event experiences while working closely with clients and internal teams to ensure outstanding service.

Essential Job Functions:

• Deliver best-in-class service to our guests with engagement and thoughtfulness.
• Proactively solicit new and repeat catering business to achieve or exceed revenue targets.
• Manage and prepare proposals, contracts, and Banquet Event Orders (BEOs), ensuring accurate processing and distribution to relevant departments.
• Coordinate with clients to finalize event details, including menu selections, seating arrangements, and special requests.
• Conduct site inspections with potential and existing clients, showcasing our exceptional event spaces and services.
• Work closely with the culinary and banquet teams to ensure seamless execution of events.
• Represent the hotel at networking events, trade shows, and hospitality association meetings such as Visit Orlando or HSMAI.
• Maintain organized client files, track account information, and handle correspondence efficiently.
• Resolve any guest concerns related to pricing, menu descriptions, banquet facilities, guarantees, and seating charts.
• Participate in weekly resume and BEO meetings to ensure all departments are aligned with upcoming events.
• Respond to all assigned leads within two business days and all communication within one business day.

Hotel Specific:

• Pay ranges from $50,000-$65,000 based on experience with bonus potential.
• Working both indoors and outdoors, including in all weather conditions, even inclement weather.
• Performing duties across multiple areas and venues within both the Grove Resort and the Terraces property.

Physical Demands:

• Ability to sit for long periods of time
• Ability to exercise judgement in evaluating situations and making sound decisions

Qualifications:

Education:

• College degree preferred.

Experience:

• Two years Hospitality convention Service experience preferred
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ, Maestro

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans