Systems Engineer

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has been in operation since 1977 and has grown to be the largest ambulance service provider in Wisconsin. We are a certified participant and contracted provider in the City of Milwaukee 911 system. We have nine locations in Milwaukee County, one in Waukesha County, and one in Racine County. We receive more than 120,000 calls per year.

Job Title: IT System Engineer

Location: Milwaukee, WI (On-Site)

Reports To: IT Director

Summary: The Systems Engineer will design, develop, implement, and maintain complex systems, ensuring they function as intended and meet organizational needs. The work of this position, in cooperation with other IT and Bell staff, allows our EMS crews to provide the highest level of emergent care, while operating as the largest provider of ambulance services in the State of Wisconsin.

Essential Duties and Responsibilities may include but are not limited to:

• Manages and monitors all installed systems and infrastructure for Bell Ambulance to be in accordance with company guidelines or SOP's
• Defines customers' needs and functionality in a service development cycle
• Assists in the coordination of various teams, testing and evaluating for the development of design and its implementation of the best (practices) output
• Ensures the highest level of systems and infrastructure availability
• Implements warranty and support activities
• Evaluates the existing systems and provides the technical direction to IT Support staff
• Plans and implements system automation as required for better efficiency
• Oversees the development of customized software and hardware requirements
• Collaborates with other professionals to ensure high quality deliverables within the organization guidelines, policies, and procedures
• Manages work processes, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of Bell Ambulance stakeholders
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Soft Skills:

• Driven to learn, uncover, understand, and challenge status quo
• Effective communication - deliver a message using business acumen with clarity and connect intended audience
• Critical thinking - strong problem-solving skills and attention to detail, using data and objectivity to make decisions and recommendations
• Result oriented and sense of urgency
• Interpersonal intelligence
• Time and priority management
• Adaptability
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Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years' experience in system engineering or related roles
• Strong knowledge of system administration and network configurations
• Experience with cloud platforms and virtualization technologies
• Proficiency in scripting and automation tools
• Proficiency with MDM solutions
• Good documentation practices
• Firmware, BIOS, and hardware management
• Domain Management
• Proactive Cybersecurity
• Experience in data sensitive environment

Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including health, dental, vision, FSA, HSA, and company-sponsored plans. In addition to core benefits, Bell Ambulance offers a 401(k) plan that you are eligible for upon date of hire, and we match 100% of contributions, up to a maximum of 6%.

*Bell Ambulance participates in E-Verify and will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the U.S.