Hybrid Customer Service Representative

TEKsystems
$18.95 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Apr 01, 2025
Position: Delinquency Control Counselor (DCC) Location: Pensacola, FL HYBRID schedule 2 days per week onsite in office after training/nesting Pay: $17.00 per hour Placement Type: Contract to Hire (ability to be hired on directly based on attendance and performance) Schedule: Full Time, 40 hours per week, Monday-Saturday * Monday-Friday 11:30am-8:00pm, Saturday 8:00am-4:30pm * MUST be available to work ALL Saturdays. Will have one rotating day off during due to working on Saturdays. * MUST be available to work rotating holidays. Training Schedule: Monday-Friday, 7:00am- 3:30pm CST * 4 weeks technical training: taught phone etiquette, navigation, empathy. * First 3 days of training are onsite, and then hybrid 2 days a week onsite for remainder of training. * Then will have up to 4 weeks after technical training of nesting led by leadership team to develop skills (Re-assessed each week). Nesting is ONSITE Job Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. * * To control/collect on past due Consumer Loan and Credit Card accounts for early stages of delinquency, in accordance with all government and Navy Federal rules and regulations. To provide member financial counseling and mitigate loss. Responsibilities: * * * Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered * Control delinquency on Consumer/Credit Card loan accounts * Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members * Explain and communicate relinquishing options such as settlements and bankruptcy * Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off * Perform manager share transfers for amounts up to authorized limits * Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking) * Use on-line tools and contact appropriate parties * Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines * Perform other duties as assigned Pay and Benefits The pay range for this position is $18.95 - $18.95/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Apr 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.