Claims Manager

Job Title: Claims Manager

Key Relationships: Claims staff, underwriters, insureds, brokers and service providers

Job Summary: To help achieve the Beazley vision of being the highest performing specialist insurer with a focus on mid to high value claims which may have coverage issues. To contribute to the overall performance, development, and management of the Beazley claims function. From a technical perspective this will be achieved through the proactive management of claims, primarily at the individual level but also at a portfolio level where required. A key requirement of the role is to assist to optimize spend and achieve high levels of satisfaction for the client and broker through high quality claims management, resolution, and excellent client service. To support claims management to facilitate and foster a collaborative approach across the claims function to learn, share ideas and diverse perspectives, and work in a manner that best meets the challenges of our clients.

FLSA: Exempt

Key Responsibilities:

• Manage individual claims on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Manage portfolio of Category 2 and some Category 1 claims (i.e., claims with an expected or actual value in excess of $250,000) including (depending on training and agreement of the Head of) Coverage Litigation but without allegations of bad faith.
• Adhere at all times to Beazley's Claims Reserving Philosophy and Standards.
• Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Understand and implement Beazley's Conduct Risk Policy.

Manage a claims portfolio to optimize performance including the:

• Review of individual claims within the portfolio on a regular basis and ensuring reserves and claims records are maintained in a timely manner as required by Beazley's claims controls and standards.
• Identification of issues and trends in the portfolio, consult management/peers if required, and take appropriate and/or corrective action.
• Communication of any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims protocols, and procedures.
• Working with Reinsurance to effect claims recoveries.

• Maintain an awareness of the overall strategic objectives and business plans of the Beazley claims function to the degree required to identify gaps or future opportunities to Claims Management.

• Develop an understanding of marketing and underwriting strategies for the respective business area.
• Contribute to business development and renewal opportunities through attending client meetings to provide inputs regarding the Beazley claims philosophy and claims handling approach.
• Provide inputs to client meetings regarding specific claims issues.
• Provide input to underwriters on review of potential or existing insured's claims experience.
• Identify claims trends and developments and communicate their potential impact on the book.
• Identify wordings issues and suggest policy wording improvements.

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley's claims control standards and protocols.

• Adhere to Beazley's procedures for the selection and retention of 3rd party professionals and manage relationships to the benefit of Beazley.
• Hold overall ownership and accountability for delegated relationships as needed including appropriately managing escalation of items from delegated partners.
• Review TPA performance data consistency with claims service requirements, claims best practices, and financial goals on a periodic basis.
• Conduct file reviews or audits as required, and resolve any issues identified.
• Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA).
• Propose strategies for future claims handling, review case reserve adequacy, and ensure the TPA remains focused on claim finalization.

• Work proactively to develop and manage strong relations with key brokers and insureds.
• Promote the Beazley brand of excellence and professionalism in client service.

• Ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.
• Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.
• Support the Claims Business Management Team and Claims Solutions Team to identify and implement business performance improvement opportunities.

• Assist claims management and peers to develop, mentor and empower junior staff.
• Ensure junior staff in the business unit have the knowledge and skills necessary to perform effectively in their given roles and responsibilities and increase their versatility for the broader Beazley business.
• Serve as a positive role model for junior staff.

• Adhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.

At Beazley we are committed to doing the right thing because it is the right thing to do. It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley's core values and behaviors - PIED and Being Beazley.

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness, and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
• Comply with Beazley procedures, policies, and regulations, including the code of conduct which incorporates the PRA and FCA Conduct Rules.
• Undertake training on Beazley policies and procedures as delivered by your line manager, People & Culture, or the assurance teams (compliance, risk, internal audit) either directly, via e-learning, or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, People & Culture, or the assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's claims control standards, other Beazley standards, and customer relationship management.

Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership in Beazley committees or working groups.

Personal Specification:

Education and Qualifications

• Graduate Calibre

• Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
• Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
• Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening

• Legal training or past claims experience establishing liability and/or settlement resolutions.
• Functional knowledge & understanding: Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches

• Outcome focused, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with senior management/ colleagues/ external suppliers
• Diplomatic

• Problem-solving
• Decisiveness
• Customer-focused
• Influencing others
• Attention to detail
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively
• Technical competency and expertise

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $120,000-$132,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.