Help Desk Specialist

About Silgan Dispensing:

Silgan Dispensing is a global manufacturer of packaging solutions that help brands enhance lives. Our broad portfolio of trigger sprayers, pumps, fine mist sprayers, and closures are used by iconic brands for personal care, beauty, fragrance, home, garden, and healthcare markets.

Headquartered in Richmond, Virginia, the Silgan Dispensing team includes approximately 6,000 employees across North America, South America, Asia, and Europe. We are proud to have created a diverse workforce that is innovative, sustainably focused, respectful, inclusive, driven to excel and customer-oriented - held together by the belief that we are best when we work as One Team.

Our culture of engagement, collaboration and accountability is what enables us to be the dispensing partner brands rely on to grow their business.

Summary:

We are seeking a Help Desk Associate to manage and optimize our IT infrastructure, ensuring high availability, security, and efficiency of business applications. This role involves system administration, user support, and collaboration with various teams to maintain and improve IT operations. You will play a key role in troubleshooting issues, implementing best practices, and ensuring compliance with company policies and industry standards.

Primary Responsibilities

• Manage and maintain operating systems, end-user software, and enterprise applications.
• Oversee user accounts, permissions, and security access in alignment with best practices.
• Deploy and manage workstations, printers, and scanners.
• Collaborate with network engineering teams to ensure seamless connectivity and system performance.
• Provide Level 1 and Level 2 technical support to end-users, diagnosing and resolving hardware/software issues.
• Proactively monitor and analyze system and workstation performance, addressing potential issues.
• Escalate complex incidents as necessary while ensuring timely resolution.
• Support capacity planning and contribute to long-term IT infrastructure strategy.
• Recommend and implement software/hardware improvements, patches, and upgrades.
• Develop and document IT policies, procedures, and training materials.
• Assist in vendor management, acquisitions, and procurement of IT solutions.
• Work closely with business applications, database teams, and global IT teams to align technology solutions with business goals.
• Participate in global IT projects and ensure successful local implementation.
• Create reports and analyze IT data to support business decision-making.
• Other tasks/projects as needed.

Education/Experience:

- Bachelor's degree in IT, Computer Science, or a related field.

- 3 years of relevant experience in IT

- Basic knowledge of ERP systems.

- Strong troubleshooting skills in both software and hardware.

- Knowledge of Widows PC and Server Operating Systems.

- Knowledge of Help Desk ticketing systems.

- Knowledge of Microsoft Active Directory.

- Knowledge of Microsoft O365.

- Experience with Microsoft SQL Server.

- Power BI experience is a plus.

- Excellent communication, interpersonal, and analytical skills.

- Ability to explain technical concepts to non-technical users.

- Strong problem-solving skills and a proactive approach.

- Ability to work independently and remotely when needed.

- Familiarity with IT compliance and security best practices.

Physical requirements:

• Lifting is required frequently throughout the shift. Must be able to lift 50 lbs. un-assisted
• Other physical requirements include but not limited to sitting, standing, climbing, walking, lifting, carrying, pulling & pushing, stooping & crouching, color determination, grasping, reaching, speaking and listening.

Pay Range: $58,000 - $68000

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.