Sr IT Business Analyst

Job Requisition ID: 60366

Department: Information Technology (DEPT_IT)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

DFS is seeking to hire a SR. IT Business Analyst to help manage our customer facing Digital tools (Order Management solutions & various other applications) and other ongoing key technology initiatives.

The focus of this position is to drive increased customer experience through our digital tools, to achieve high customer satisfaction & adoption rates. The role requires positive relationship building, technical acumen and project management skills. The candidate must be able to obtain an in-depth understanding of the business, our products, understand and translate complex processes, to align with our Digital tools. Other responsibilities will include customer engagement project efforts. This position may be remote or based from any of the following DFS locations: Austin, TX; Malmo, SE; Dundee, UK; Rio de Janeiro, BR; Guangzhou, CN; Mumbai, IN.

Essential Job Responsibilities:

• Support Digital Solutions, Sharepoint, Salesforce, Nintex, CRM, Extranet and ordering applications
• Drive action & execution: Coordinate customer data collection and execute on findings
• Coordinate, communicate & validate business and technical requirements with relevant stakeholders
• Write clear and well-structured business requirements/documents
• Identify issues, bugs and drive automation opportunities to implementation
• Assist with project management for selected projects
• Study, analyze and report on customer feedback relative to experience, products, services
• Identify/define Customer Experience metrics that represent what matters most to our customers using our Digital tools
• Create reports, dashboards and visualizations to allow business to understand solution performance needs/issues and drive customer expectations
• Learn technical solutions & points of integration to help develop /drive solution growth
• Coordinate efforts to meet goals across regional and global departments

Required Job Qualifications:

• Strong aptitude for applications, systems, coding (HTML, JSON, JQL)
• Great analytical, critical thinking and problem-solving abilities
• Strong management and organizational skills
• Adaptable and capable of working in fast-paced environments
• Proficient use of MS Office, Excel and Word
• Ability to work and communicate well with all levels across the organization
• Combination of technical aptitude and customer focused experience
• Ability to prioritize multiple projects and deliverables

Required Education and/or Experience:

• Bachelor's degree in Information Systems or Computer Science preferred
• 3 to 5 years of Technology & customer focused experience
• Order Management or CRM software technical experience is a plus
• Project Management experience is a plus
• Manufacturing company or industry experience is a plus
• ERP experience is a plus (Oracle, Microsoft)

Work Arrangement : Hybrid

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactdfs.hrinquiries@doverfs.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in:Americas : Brazil : Rio de Janeiro : Rio de Janeiro || Americas : United States : Texas : Austin

Job Function : Information Technology