Hospital Unit Supervisor

#CA-SS

The Hospital Unit Supervisor (Patient Support Services Supervisor) in the Davis 3 / Tower 3 department at UC Davis Medical Center supervises and supports non-RN personnel. Under the direction of the department manager, the role of the Hospital Unit Supervisor position is to provide immediate supervision of the Hospital Unit Service Coordinator 3s, Birth Certificate Clerks, and other administrative, para-technical, and volunteer staff as assigned. This position is responsible for oversight and supervision of day-to-day operations and general administrative support.

Apply By Date April 10, 2025 at 11:59PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• American Heart Association (AHA) Basic Life Support (BLS) or UC Davis Health CPR within 3 months of hire
• Bachelor's degree in related area and/or equivalent experience/training
• Experience working in a similar inpatient or clinical setting.
• Supervisory experience, or a combination of similar leadership experience and/or training
• Demonstrated analytical experience
• Experience establishing and maintaining effective working relationships
• Experience conducting group and individual training sessions
• Experience preparing reports, memorandums and documents
• Ability to read, write, speak, and understand the English language.
• Skills to supervise an administrative and/or para-technical team and to manage multiple competing priorities in a fast-paced, dynamic environment.
• Supervisory skills related to recruitment, organizing, scheduling, and assigning work, training and evaluating work performance, implementing counseling, discipline and corrective actions.
• Strong knowledge of patient care support activities, systems, external regulations. and internal policies.
• Knowledge of Fair Labor Practices and Collective Bargaining Agreements.
• Ability to identify, analyze, report and resolve problems accurately and timely.
• Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources maters and employee performance.
• Detail oriented with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
• Strong interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies
• Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies
• Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies
• Knowledge of and ability to follow appropriate infection control techniques to safeguard other patients and visitors from infected patients
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments
• Skilled in written and verbal communication, with the ability to convey complex clinical and technical information in a clear and concise manner, and to produce a variety of reports and analyses
• Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication
• Skills to work accurately and quickly under pressure
• Organizational skills to provide direct supervision to licensed and unlicensed employees
• Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift
• Ability to coach and mentor employees, promoting teamwork and encouraging professional development
• Demonstrated focus on quality improvement and demonstrated commitment to pursuing progress and striving for excellence
• Ability to take personal responsibility for own actions and act with integrity
• Strong productivity focus and commitment to generating quality work and providing quality service in an efficient cost-effective manner
• Demonstrated commitment to fostering a community in which all staff work together to identify and achieve common goals and create an environment of collegiality and trust
• Proficiency in Microsoft Excel and Office 365 (including OneDrive and SharePoint)
• Strong computer literacy and skills including EMR, ANSOS, e-mail, and electronic calendaring systems.

Preferred Qualifications

• Experience with data reporting and analysis (Ex. PowerBI, Tableau, Smartsheets)
• Experience with personnel management and staff scheduling
• Experience with Epic
• Experience with cross-functional collaboration between clinical and administrative teams
• Knowledge of University policies and procedures.
• Strong computer skills in EcoTime and Aggie Service

Key Responsibilities

• 25% - Supervisor Responsibilities
• 60% - General Administrative, Leadership, and Coordination Support for Unit
• 15% - Professional Development

Department Overview

The University Birthing Suites is a birthing center with facilities that can accommodate patients in various phases of observation, antepartum labor and delivery. The unit includes two operating rooms and two recovery rooms, permitting family access for instant bonding. Our on-site obstetric emergency department is also available for evaluation of obstetric issues 24/7. The Women's Pavilion is a 24-bed unit which consists of antepartum, postpartum as well as medical-surgical patients. Both units have a normal newborn nursery; however, most infants remain in their mother's room for family-centered bonding after their initial assessment. Both units serve a very diverse population spanning over 33 counties; our highly skilled perinatologists receive referrals from throughout this geographic region for high-risk pregnancies, fetal surgeries, and pregnancy terminations. We have a robust fetal care and treatment center and family planning department that contribute to our patient population needing pregnancy termination for various indications including for maternal, fetal and elective indications. Comprehensive patient care is provided by a collaborative team which includes registered nurses, medical students, interns, residents and faculty physicians; the team also includes unit clerks, social workers, dietitians and physical therapists.

POSITION INFORMATION

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• UC Job Code: 004191
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday-Friday 7AM - 3:30PM (can be flexible)
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Maintain flexible scheduling as required by workload and departmental needs.
• May be required to work overtime and/or alternate shifts, weekends, holidays, variable hours, etc.
• Must be willing to float to other units and assist as needed.
• References reflect an overall meet or exceeds.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks