Client Implementation Specialist

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Location: Annapolis preferred, open to remote

What We Are Looking For

Crisis24 is seeking a Client Implementation Specialist to coordinate the onboarding and implementation of new products and services for select clients. This role involves working closely with internal teams and clients to ensure a seamless transition, clear communication, and successful go-live processes. The specialist will provide training, track key metrics, and support post-implementation requirements while maintaining up-to-date knowledge of company strategies and technology enhancements. Strong organizational, communication, and problem-solving skills are essential to drive a smooth and efficient implementation experience.

What You Will Work On

• Responsible for coordinating the on-boarding and implementation of new products and services for select Crisis24 clients and other projects as assigned.
• Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract.
• Work directly with the client to obtain relevant information to perform the on-boarding and sign off on any launch requirements.
• Communicate significant issues or concerns to relevant internal stakeholders.
• Ensure each client is kept informed of progress throughout the on-boarding process and made aware of any issues/delays, promptly.
• Facilitate the go-live process of new clients to provide a seamless experience for Crisis24 and the client. The Client Implementation Specialist will also ensure any post-launch support requirements are communicated as relevant.
• Provide training to clients on how to use the system and educate them on post-Implementation process flow and communication channels.
• Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
• Responsible for collecting and sharing key metrics and KPIs for assigned implementations.

What You Will Bring

• Bachelor's degree required
• 2 to 5 years' experience
• Ability to organize and prioritize work with little supervision
• Effective time management and problem-solving skills
• Strong interpersonal skills including oral and written communications
• Unfailing attention to detail and superior organizational skills
• Ability to manage multiple projects simultaneously
• Excellent facilitation and presentation skills
• Excellent track record of delivery within agreed time frames
• Proficiency with Microsoft Office, especially Word, PowerPoint, Outlook, and Excel.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA