Site Reliability Engineer for FIS Data Exchange Reporting and Analytics

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Enterprise Data and Platform Management's primary objective is to deliver top notch software applications to financial institutions with utmost quality and reliability. EDPM's solution suite includes industry leading Digital Data Exchange - a document delivery application and Investment Data Platform - snowflake-based data warehouse solution with integrated data visualization.

What you will be doing

As a Site Reliability Engineer (SRE) Specialist, you will focus on Scalability, High Availability, Performance, Stability and Reliability of our Software Applications. You will build automations to simplify operations and processes, collaborate with cross-functional teams to create proactive engineering mechanisms and ensure positive end user experiences. With a good understanding of Products & interdependencies, with blend of pragmatic, operational and software development skills, you will apply sound engineering principles, operational discipline, and mature automation to our operating environments and the codebase.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

• Build solutions and systems to manage platform infrastructure and applications.
• Contribute to system design consulting, platform management, and capacity planning.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Build monitoring that alerts on symptoms and incorporate self-healing.
• Run production environment by monitoring availability & taking a holistic view of system health.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary engineering support for multiple large, distributed software applications.
• Gather and analyse metrics from both platform resources and applications to assist in performance tuning and fault finding.
• Create sustainable & scalable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service level objectives.
• Partner with stakeholders to design & deliver a reliable, scalable, secure & performant platform.
• Stay current on technical trends to suggest innovative tools and approaches to problems.
• A proactive approach to spotting problems, areas for improvement & performance bottlenecks.
• Identify and resolve problems promptly to meet and improve service levels and standards.

BEHAVIORAL STANDARDS

• Exhibit positive customer service behavior in everyday work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Participate in performance improvement activities utilizing principles to support and improve departmental goals.
• Keep current with literature regarding changing practices, interventions and best practices.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.

Requirements:

TECHNICAL:

• Conceptually strong in Technology, Infrastructure, and Domain.
• Know at least one of (Unix/Windows Scripting, Python, Java, C++, C#)
• Exceptional and demonstrable web development experience.
• Experience with SQL Server databases - Always On Availability Group, SQL Managed Instance.
• Ability to Automate repetitive tasks (Scripting, RPA, Power Automate, UiPath, etc.)
• Knowledge in DevOPS (CI/CD) and relevant tools (Jenkins, Harness)
• Experience with Docker in a production environment including container orchestration (e.g., Kubernetes)
• Experience working in cloud-based infrastructure, specifically Azure (App Services, Redis, EventHub, Function Apps, SQL MI, SQL VM, APIM, App Gateway etc.) Snowflake, Astronomer, Airflow, and DBT.
• Experience with infrastructure as code - Terraform (TFE).
• Knowledge of configuration management systems like Ansible, Chef or Puppet.
• Knowledge in OS, Network, Middleware, Database, SSL (Secure Sockets Layer), Load Balancer
• Strong Knowledge in Tools like Dynatrace, Azure Monitor, App Insights, Log Analytics, KQL & ability to create Dashboards, Views/Alerts
• Strong Problem-Solving Skills -To troubleshoot and solve a problem quickly

EDUCATION/QUALIFICATIONS:

• Bachelor's degree in computer science, Information Systems with expertise in platform management.
• Minimum of 5+ years SRE experience.
• Strong understanding of software development life cycle and agile/SAFe methodologies.
• Coding experience beyond simple scripts
• Detective and Problem-Solving Skills
• Analytical and Proactive mindset
• Excellent communication, documentation and presentation skills.
• Self-starter, passionate about continuous improvement, with a deep desire to making a difference.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A wide range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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