Collections Manager

As a Collections Manager at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for overseeing a collection portfolio and managing the collection of outstanding invoices while enforcing company and customer policies. This includes customer account reviews, credit and sales analysis, and cash-flow projections.

This key position reports to the Vice President of Financial Operations and Managed Services within our Credit, Collections, & Disputes team. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Manager, you will:

• Maintain collections on portfolio of high-volume accounts
• Provide training and education to staff related to collection policies and procedures
• Identify issues with billing, pricing, EDI, etc. seek out and create solutions, escalate as needed
• Develop and maintain a close working relationship with sales, customer support
• Negotiate the resolution of collection matters with customers, escalating critical issues to the appropriate management at Corcentric
• Ability to present and interact with C-Level within Corcentric and the customer organizations
• Work with other departments to ensure that client/customer expectations are being met - identify process limitations and opportunities for improvement within the organization and the customer accounts
• Identify issues contributing to changes in delinquency percentages, run rate, spend levels and operational measurements
• Review and identify customers to be placed on hold or sent to outside collection agency
• Support the Collections department through goal setting, positive feedback and on-going coaching to ensure activities are performed within department and Company policy
• Foster a high-performing team through effective recruiting, performance evaluations, training and professional development initiatives.
• Maintain and document communication with customers to include customer complaints regarding billing, policy and failure in servicing
• Prepare reports for management, metrics, staff portfolios delivering concise and complete reporting
• Operational process design and implementation through the AR, Disputes, Credit, Systems and Cash Application groups

You'll need to have:

• Relevant experience in credit & collections in a commercial, business-to-business (B2B) environment
• Strong organizational, team building and leadership skills, with the ability to navigate a complex, matrixed organization
• Excellent communication skills, ability to describe challenges and processing solutions in a concise manner
• A strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in building relationships
• Strong mentoring, coaching and professional development skills
• Multi-tasking capabilities and tolerance for a fast-paced environment
• The ability to stay organized, set priorities and meet deadlines
• Proficiency with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)
• Excellent verbal and written communication skills
• Ability to be professional, persuasive, and assertive while maintaining positive customer relationships

(We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric!)

It's great if you also have:

• Associate's or Bachelor's degree in a relevant discipline
• Experience with Dynamics 365 software
  

(Psst...Don't worry if you don't check all these boxes... we view this as helpful experience that can shorten ramp-up time!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location, and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $80,000 - $95,000 annually, plus eligibility for our annual discretionary bonus program.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan - including orthodontia coverage
• Vision plan - including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date - no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

EEO Statement

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Work Environment & Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.