Career Transition Coordinator

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Provide effective and responsive customer service to alumni and employers as well as other internal and external partners.

• Work with warriors and family support members to educate them on Warriors to Work services and coordinate receipt of initial documentation.

• Prioritize incoming calls and emails, vetting and responding to basic inquiries within a specified time frame.

• Manage incoming queue of new alumni and employer registrations.

• Provide administrative support for regional team, including but not limited to recording meeting minutes, supporting registration and execution of events and special projects.

• Compile weekly, monthly and quarterly KPI progress reports.

• Maintain records for employment outcomes per employer, industry, and other specified criteria.

• Coordinate with program leadership to update warrior-facing regional communications through WWP online engagement.

• Enhance alumni awareness of Financial Wellness and enrollment into Warriors to Work through program collaboration.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Self-starter; willing to take initiative.

• Excellent organizational and communication skills

• Excellent verbal, written and keyboarding skills.

• Attention to detail and ability to work on multiple projects simultaneously.

• A team player with exceptional interpersonal skills able to communicate with diverse personalities in a tactful, mature, and flexible manner.

• Good reasoning and sound judgment

• Resourceful, well organized, honest, reliable, dependable, efficient and consistent

• High level of proficiency in the use of data-base programs (Salesforce preferred), and Microsoft Office programs (Outlook, Word, Excel and PowerPoint)

• Strong data base management skills and administrative skills.

EXPERIENCE

Requirements

• One year customer service experience.

Preferences

• One year recruiting of and/or employment assistance experience.

• Familiarity with military culture.

• Salesforce experience.

EDUCATION

Requirements

• High School Diploma/GED.

Preferences

• Bachelor's degree.

CERTIFICATIONS & LICENSURE

Requirements

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Sitting for extended periods.

• Lifting/carrying items up to 20 pounds.

• Up to 25% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

For Colorado Applicants: The estimated hiring range for this position is between $46,099 - $57,624 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For San Diego, California and Washington State Applicants: The estimated hiring range for this position is between $50,489 - $63,112 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For New York Applicants: The estimated hiring range for this position is between $54,880 - $68,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."