Fitness Center Front Desk Lead - Administrative Assistant III

Job Summary:

*External candidates for this position may be eligible for a one-time non-base building sign-on bonus of up to $2,000. Details of this will be provided during the interview process. *

Be a part of our thriving CU Anschutz Health and Wellness Center (CU AHWC) that adapts to your lifestyle without compromising on benefits and impact! We are seeking an enthusiastic Fitness Center Front Desk Lead who is passionate about providing top-notch support customer service and front desk support, ensuring smooth operations that keep our center at the forefront of excellence. The ideal candidate will lift up to 50 lbs.

We value growth and development; therefore, in addition, to all the comprehensive benefits CU provides, we offer time to complete training courses in Skillsoft and CU-specific courses on LinkedIn, training courses ranging from Comp TIA certification and digital skills to project management.

As a vital member of our team, you will independently tackle challenges, juggle various tasks, and bring your problem-solving skills to the forefront. Your role is crucial in organizing and facilitating our diverse range of services - from customer assistance to sales support for memberships, and fitness initiates.CU Anschutz Health and Wellness Center is a wellness hub and houses a world-class fitness center which serves the campus and surrounding community. Our goal is to make a positive impact on lives through the transformative power of movement and recovery. We also collaborate with our campus partners to support research and well-being initiatives.

Front Desk Staff Supervision:

• Develop staff schedule to ensure coverage of front desk at all times and to meet all operating needs for the fitness center.
• Assigning tasks, monitoring progress and workflow, checking, scheduling work, and establishing work standards.
• Ensures staff are consistently trained, retrain as necessary.
• Evaluate and monitor front desk staff performance.
• Ensure policies and procedures are followed by front desk staff.
• Ensure effective communication between front desk staff and all fitness center departments.
• Communicate information and responsibilities related to other areas of the Health and Wellness Center.
• Ensure the highest level of customer service.
• Train and evaluate front desk staff competency in safety and security.
• Trains staff in established procedures (e.g., Point of Sale system, phone system, emergency procedures, phone, wayfinding).
• Trains staff in cash and credit card procedures and cash drawer management.

Front Desk Operations:

• Opening/closing the facility with other Fitness Center members; covers front desk shifts that cannot be filled.
• Create and revise operating procedures and write operating procedure manuals, design forms, and processing steps.
• Studies cost, policy, system, and processing or logistical information to determine what it means and how it fits together in order to get practical solutions in the form of procedures, forms, work plans, and exceptions or alternatives to standards.
• Works with Center operations to establish cash handling procedures.
• Staffs front desk during shift as needed.
• Monitors those entering the Fitness Center to ensure active, in-good-standing members are only allowed in the facility.
• Ensures all non-members and guests are fully vetted and have completed necessary information and liability forms prior to accessing the fitness center.
• Using the Center Point of Sale system, ring up various member transactions (e.g., retail sales, past-due payments, and gift card sales).
• Provides wayfinding and information to others entering the Center.
• Works with all fitness leads and staff to ensure open, clear communication across departments

Retail Sales:

• Sets up new retail products in the Point-of-Sale system; keeps products current in the system.
• Ensures appropriate Sales Tax is collected for applicable retail products.
• Manages retail inventory, procuring, marketing, displaying, discontinuing, securing, etc.

Administrative:

• Responsible for accurate timekeeping for front desk staff.
• Orders operating supplies and retail items for the fitness center.
• Accept package deliveries.
• Orders front desk supplies as needed.
• Assists with other administrative duties as assigned.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Anschutz Health and Wellness Center resides within the School of Medicine at the University of Colorado Anschutz Medical Campus. The Anschutz Health and Wellness Center (AHWC) is an interdisciplinary center whose overarching goals are to have an impact on the campus while building towards sustainability. Either of these alone is insufficient. We strive to achieve both. Top researchers work side-by-side with clinicians to develop and deliver wellness and weight loss programs and work with patients, providers, students and trainees, employees, researchers to take these programs beyond the walls of the center into communities. The mission of the center is "to collaborate with campus partners to develop and deliver programs and services targeting physical activity, nutrition, and mental wellbeing that enhance the lives of people who come here."

The vision of the center is "a campus where wellness is a foundation of everything we do." All endeavors at the center are focused on this vision. An integrated approach with a shared philosophy is core to the development of the center's programs. These programs strive to involve every area of the business, including wellness clinic services, the fitness center, and the metabolic and demonstration kitchens. Without this integration, it is not possible to achieve the vision that catalyzed the development of the center. The center serves as a "learning lab" for creating a model of standard care for wellness centers that can be replicated and exported.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Equal Employment Opportunity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting an inclusive student body, faculty, and administrative staff. The university strives to promote a culture of respect and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Three (3) years of experience in a high-volume customer service environment.

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Three (3) years of previous customer service experience in a high-volume environment.
• Three (3) years previous experience as a supervisor.
• Experience working with a Point of Sales system.
• Fluent in Spanish.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution
• Outstanding customer service skills
• Attention to detail
• Effective performance management.
• Strong process development and management skills.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five (3-5) professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Colleen Vasquez, COLLEEN.VASQUEZ@CUANSCHUTZ.EDU

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by April 20, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $49,848 - $57,825.60.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.