Customer Service Representative

Position Title: Customer Service Representative

Position Location: 1615 Bronxdale, Bronx, NY, 10462

Remote, Hybrid, In Office: In office to start, hybrid after training

Days of the week: M-F, possibility for Saturday

Working Hours: 7am -330pm -

OT?: yes, not mandatory but optional

Travel?: No.

Intended length of assignment: 6 month contract, potential for extension

Reason for open position (if a backfill, please include who they are replacing): additional support needed to complete short term project

Rate Details: $24/hr

Potential for Contract Extension or FTE: contract only

Industry Background: Customer Service - Call Center Experience - Utilities

Team Dynamic: around 20 team members

Roles and responsibilities outside of the original JD:

• Looking for someone that is able to make outbound calls to customers in the field, calling to confirm that they are still declining the gas meters, reading a script to confirm the opt out, document the call in excel and update data lists. The ideal candidate would be a strong communicator, can follow instruction and drive the business model, and would have previous call center or proficiency in making outbound calls with high volume.

Must have technical or professional skills:

• Microsoft Excel Experience
• Customer Service Skills
• Multi-tasking
• Data Collection
• Administrative Support

Flex skills:

• Analytical Skills
• Call Center Support

Soft Skills:

• Good Decision Maker
• Self-Starter

Education or certification requirements:

• High School Diploma or GED

Interview Process (1 step or 2 step interview, who is involved):

• 1 step interview on MS Teams