Solution Delivery Director

About This Role

The Role We Are Offering You:As the Solution Delivery Director, you will be responsible for the delivery of our complex, high-risk, very large, multisite portfolio implementations and innovative solutions, often international in scope.

Are you ready to:

• Lead delivery teams, develop, and maintain relationships with key customers, including C-Level executives, being the single point of escalation.
• Drive end-to-end activities to support the implementation of our solutions, from business processes mapping, requirements management, data migration, to testing, training and installation.
• Ensure that all projects in your program are moving forward and that all components for a successful delivery are in place, as per the committed plan and budget.
• Coordinate resources and support the development of project plans, resolving issues related to delays in project delivery and resource constraints.
• Establish regular communication channels with the customer to review the solutions delivery status and build effective relationships with the senior leadership team.
• Manage Solutions delivery-level key performance indicators, risks and issues, ensuring that change management strategies are adopted by the customer.
• Align the efforts of cross-functional teams to support the company's strategic objectives.
• Manage ongoing work through governance structures, creating detailed plans for each Solution Delivery activities.
• Drive alignment and adherence to standards and direction set by the organization.
• Remove barriers that prevent efficient execution of implementations, working with internal stakeholders to resolve multi-program conflicts.
• Ensure that approved methods, processes, and tools are consistently used across projects and programs, including process mapping, testing, data migration, rules management.
• Provide quality assurance and continuous improvement to ensure compliance and process enhancement.
• Support initial proposals and sales pursuits, estimate Solutions delivery effort, check deal sheets, and provide input into account plans.
• Be accountable for forecasting services revenue and generating services sales.
• Build and drive a strategic and innovative plan in terms of Solutions delivery philosophy - (operating model, process and tools enhancement, talent development & footprint management).
• Lead internal CAE initiatives and respond to operational requests.

Our Ideal Candidate Has:

• A Bachelor's degree or equivalent; a Master's degree is preferred (Software Engineering).
• Software Project/program management certification (PMP preferred).
• A minimum of 10 years of experience in management consulting, working for a software vendor, and/or in the travel industry.
• At least 10 years of Project and Program Management experience managing complex software system implementations.
• Airline domain expertise.
• Operational savvy and strong analytical skills.
• Solid negotiation and facilitation skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office suite and a project scheduling software tool (MS Project preferred).
• Fluency in English.
• Experience interfacing and building relationships with senior client executives at the C-level.
• Experience managing multiple simultaneous projects.
• Experience translating technology into business terms and integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPIs).
• Experience working in international markets.
• Experience working in a matrix organization and leading virtual distributed teams.
• Willingness to travel approximately 25%.

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com