UX Researcher

We are seeking a highly motivated UX Researcher to join our team and help drive user-centered insights that shape the future of our content experiences. As a publicly traded company at the forefront of digital content creation and distribution, we are committed to delivering engaging and intuitive experiences to millions of users worldwide. In this role, you will leverage qualitative research methods to understand user needs, behaviors, and pain points, influencing product and design decisions across our platforms.

• Design and execute qualitative and quantitative research studies, including in-depth interviews, ethnographic research, diary studies, and usability testing.

• Collaborate closely with UX designers, product managers, engineers and data analysts to create user centered solutions and enhance the overall user experience

• Develop research plans that create user centered solutions and enhance the overall user experience that align with business goals and product roadmaps.

• Synthesize findings from multiple research sources (user studies, surveys, behavioral data) to create compelling narratives about user needs and experiences.

• Create user personas, journey maps and other deliverables to communicate research findings

• Present research findings to stakeholders in a clear and impactful way, advocating for the user in product development discussions.

• Work cross-functionally to establish best practices for UX research and continuously refine methodologies.

• Maintain a user research repository to track insights and trends over time.

• Stay up to date with industry trends, emerging research methods, and advancements in user experience best practices.

• 3+ years of experience in UX research, with a strong emphasis on qualitative methods.

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field.

• Hands-on experience conducting usability tests, interviews, field studies, and other qualitative research methods.

• Strong storytelling and communication skills, with the ability to distill complex findings into actionable insights.

• Experience working in a fast-paced, cross-functional environment, ideally within the content, media, or technology industry.

• Familiarity with research tools such as UserTesting, dscout, Lookback, Qualtrics, or similar platforms.

• Ability to analyze qualitative data and collaborate with quantitative researchers to generate holistic user insights.

• Comfortable working with ambiguity and adjusting research approaches based on evolving business needs.

• Experience conducting research on digital content platforms (e.g., streaming, publishing, social media).

• Knowledge of accessibility best practices and inclusive design principles.

• Understanding of behavioral analytics and how to complement qualitative research with quantitative data.

• Experience working with international audiences and conducting global research studies.

Why Shutterstock:

• You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

• Flexibility to work between home and office with everything you need to be successful in both

• A generous and competitive benefits package.

#LI-MS1

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.

The pay range for this position is below:

Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.