Senior Payment Specialist

Senior Payment Specialist

Description of Roles and Responsibilities

• Collaborate and partner with Global Medical Affairs to ensure alignment of business objectives and compliance with all applicable internal and external (U.S. and Country) policies and procedures as it pertains to requesting payments for Scientific Leaders (SL) globally.

• Provide in-bound call and email support to maintain open communication with all customers regarding sponsor's policies and procedures as it pertains to payment to SLs globally.

• Facilitate accurate reporting and year-end closing of expenses

• Participate in business process analysis and associated requirements for enhancements and upgrades to various systems (SAP, Archer, etc.).

• Responsible for understanding processes which support any voluntary transparency, Physician Payment Sunshine Act and EFPIA (European Federation Pharmaceutical Industries and Associations).

• Support in gathering required documentation to support audits and legal requests including but not limited to: I RO (Internal Review Organization), eDiscovery, Region, Country and MCAAS (Sponsor Corporate Audit & Assurance Services)

• Partner with the U.S Specialists, Global Professional Engagement Manager and Society Account Managers to ensure compliant payment and audit of company- supported Global, Regional, and local programs

• Manage all escalations from CRO Payment Coordinator or Payment Specialist to ensure timely and customer focused solutions.

• Deliver onboarding training to new CRO Payment Coordinator or Payment Specialist hires (including system access).

• Provide team guidance to CRO associates on any market, country, or customer new processes or changes to ensure team compliance.

• Assist GEMS Payment Associates with ad hoc assignments (including but not limited to Archer reporting, Matrix files, and developing/maintaining macros)

Minimum FTE Years of Experience

* At least 2 years payment experience

* Demonstrated ability to manage a high-volume workload while maintaining quality and meeting timelines

* Proven ability to mentor and train new hires as well as promote best practices among tenured staff

Educational Requirement

Bachelor's degree preferred; or one-year relevant experience and/or training; or equivalent combination of

education and experience.

Location

US

FTE (Days/Month)

Standard working days