Senior Technical Writer

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As a technical writer at Adobe Workfront, you will work with product manager, software engineers, and UX designers to develop high-quality documentation that meets customer needs and supports successful product use. The documentation you create will also support other content-producers in the organization as they create their own content deliverables.

You will apply solid writing and technical skills to produce complete, accurate, usable documentation for the appropriate audiences. This includes ensuring that users can find the information they need quickly and efficiently; meeting project deadlines and requirements; and using all appropriate documentation standards, processes, tools, and quality measures.

A Typical Day in Your World:

• Become a contributing member of the development teams you support. Attend development demos and other meetings to stay informed on upcoming functionality enhancements and modifications.
• Assess and document new functionality prior to release by proactively keeping informed of new functionality, then taking the steps necessary to ensure users have adequate resources to learn about new functionality.
• Work closely with product and development managers and other development team members as you document new functionality. Become an advocate for the customer as you foresee customer questions and ensure potential customer concerns are either resolved within the product or within the product documentation that you create.
• Take ownership for all existing documentation within your assigned areas of the application. Ensure existing documentation is kept up to date and ensures successful product use.
• Consistently seek ways to strengthen technical communication skills, technical skills, and product knowledge; understand company and business unit strategies, initiatives, and objectives; and build business skills and other professional skills.
• Apply thorough research to assignments. This includes interviewing subject matter experts and customer-facing stakeholders; configuring and testing product software; and reviewing product requirements, existing documentation, documentation for similar or competing products, customer requirements, and customer feedback.

To Land This Job You'll Need:

• Bachelor's degree in technical writing, English, instructional design, or closely-related field
• 5-10 years writing computer software documentation
• Pass a writing test that demonstrates your ability to take a complex task and document it in a way that makes it easy enough that anyone could accomplish it
• Edit existing documentation in a way that proves your competence in using sound grammar, as well as your ability to rewrite information to be more clear, accurate, and concise
• Show that you have enough technical prowess and confidence in your writing ability that you are comfortable re-wording, deleting, and adding information to content given to you by a product manager, developer, or other subject matter expert
• Demonstrate that you know how to use screen captures and graphics in a way that enhances written documentation without adding unnecessary maintenance overhead
• Demonstrate your ability to quickly become a contributor on a new team
• Excellent writing skills and American English language skills (usage, grammar, and punctuation)
• Strong aptitude for quickly learning new software tools and technical concepts
• Knowledge of technical writing principles and strong aptitude for quickly learning new writing techniques and writing styles
• Excellent interpersonal skills and verbal communication skills
• Flexible self-starter and proactive problem-solver
• Experience working for SaaS companies a plus

Now, Blow Our Minds:

• Provide writing samples that clearly demonstrate that all of the requirements for this job are second nature to you.
• Show experience using Illustrator or a similar product to create professional graphics that enhance your written documentation.
• Show us how you've taken sub-par documentation and made it great.

Application Window Notice

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

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