Door Greeter Supervisor

Responsible for the training, team member well-being, scheduling, supervision and ensure successful compliance in all aspects of the Guest Services operation. Supervises the continued development of hotels relationship with Front Door Services provider ensuring adherence to all Loews Standards and Practices. Ensures provision of accurate and up to date hotel and area information by Guest Services Team. Welcomes guests to the resort and controls traffic flow on the front drive. Informs guests of self-parking procedures and/or any temporary parking guidelines as necessary. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed.

Essential Functions and Responsibilities

• Provides leadership, assistance and supervision to Guest Service team members
• Provide coaching and development for Guest Service team members
• Complete the weekly Luggage team member schedule
• High visibility interaction with all team members and guest on a continuous basis to provide assistance and ensure satisfaction
• Manage the package procedure and ensure all packages are successfully logged in/out
• Ensures proper and safe traffic flow
• Welcomes guests to the Hotel
• Provides parking information to guests
• Stores luggage for guests when guestrooms are not ready upon arrival
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Provides guests with Hotel and surrounding area information and travel directions
• Summons taxis for outbound guests and provides information regarding other transportation options
• Becomes familiar with guest names and acknowledges guests by name
• Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Provide detailed information about hotel facilities and operating hours.
• Is alert to guests who appear to be intoxicated and intend to drive a vehicle notifies Security department immediately for assistance
• Assists Security when a Code Red takes place
• Answers telephone calls in a professional manner consistent with Star Service Standards
• Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
• Assists front desk in coordinating room moves
• May perform the duties of resort shuttle driver
• Maintain log and maintenance of resort vehicles
• Maintain inventory and maintenance of bell carts on property
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible
• Remains current with Loews Hotels information and changes
• Complies with Loews Hotels uniform and grooming guidelines

Qualifications

• Excellent communication (written and oral) and guest relations skills
• Excellent knowledge of local area
• Extensive knowledge of all hotel departments
• Must be able to lift 75 pounds and push a cart weighing up to 250 pounds
• Position requires continual bending, lifting, stooping, and pushing
• Able to work a flexible schedule, including weekends and holidays
• Strong leadership skills
• Ability to handle stress in a fast-paced work environment
• Ability to effectively deal with internal and external guests, some of whom will require levels of patience and tact as well as diplomacy to defuse anger, collect factual information and resolve conflict
• Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
• Knowledge of computer programs utilized in property management
• Previous hotel experience preferred

Education:

• High School Diploma or equivalent

Experience:

• Minimum two years Guest Services experience at a large resort property or equivalent

Licenses or Certificates:

• Valid state issued Drivers License in good standing