Private Risk Claims Advocacy Executive

Aon is looking for a Private Risk Claims Advocacy Executive. This is a virtual position, central or eastern standard time zone preferred.

As part of an industry-leading team you will drive results for our clients by delivering innovative and effective claims solutions across all personal lines of business. The Private Risk Claims Advocacy Executive will strengthen relationships with existing clients and prospects through proactive advocacy for the best possible claim outcome, helping to ensure that our clients' interests are protected/represented.

APRM is dedicated to protecting our clients on a personal level with thoughtful risk management and custom-tailored personal insurance products and services. APRM partners with highly rated personal insurance providers who possess superior financial ratings, offer the broadest coverage available in the marketplace and specialize in resolving claims in an expeditious and empathetic manner. Our role is to design bespoke solutions that protect all that our clients and their families have achieved.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Act as a resource, provide support and collaborate with the client facing Account Executive team on large/complex claim efforts in region or as needed.
• Serve as primary claims point of contact on assigned claims and/or assigned large/Family Office or complex clients.
  • Responsible for management of the strategy, process and successful claims outcome
  • Including claim intake and evaluation, assessing coverage and identifying possible issues.
  • Work with client team as applicable (risk managers, legal team, etc.)
  • Coordinate discussions and meetings to ensure outstanding levels of communication between client and carrier.
  • Drive communication and negotiations with the carrier on behalf of our client
• Escalate claims (denials/partials) through carrier regional leadership as needed or APRM claims leadership as needed.
• Drive proactive claims management and advocacy service for clients with adjusters and other external customers, from submission through close of the loss file, ensuring an exceptional experience for our clients.
• Proactively communicate with clients and internal colleagues around claim status, explaining complex terms, addressing concerns and setting expectations.
• Represent client interests for best possible claims/service results - maximize benefits within policy limits.
• Collaborate and maintain strong relationships with carriers and/or other relevant external parties for best possible claims/service results.
• Review coverage positions for accuracy and to ensure the broadest terms are applied and all coverage avenues are exhausted.
• Negotiate terms/advocate for clients with carriers or adjusters as needed.
• Negotiate terms with builders/contractors, body shops, storage facilities, mitigation firms, etc.
• Review insurance contracts and advise of potential coverage disputes/issues and collaborate on solutions/options.
  • Identify potential challenges/delays and take steps to expedite resolution.
• Provide APRM client facing colleagues with claims education around coverage application, providing guidance as needed.
• Report coverage concerns or denials to internal stakeholders.
• Actively maintain detailed internal system claim file documentation.
• Provide timely updates to Claims Leader on issues affecting business unit results.
• Support APRM branding and marketing efforts by participating in prospect RFPs/proposals and on existing client renewals, demonstrating APRMs claims capabilities/expertise.
• During natural catastrophes (CAT) provide support to the client facing Account Executive team and assist in managing CAT responses.
• Maintain claims info/tools library in SharePoint.

Skills and experience that will lead to success:

• Property and Casualty license or must obtain upon hire.
• 5-7 years' experience in the High-Net-Worth personal insurance field and/or experience in the High-Net-Worth claims management field required. Risk Management background a plus.
• AINS, AIC, CPCU, CIC, ARM, CAPI and/or CPRIA designations completed or in process preferred.
• Experience in the resolution of large/complex personal insurance claims preferred.
• Occasional travel required.
• Flexibility to work outside regular hours during CAT or weather events.
• Excellent written, verbal, and interpersonal communication skills.
• Self-motivated, problem solving/solution oriented.
• Project management, negotiation, and advocacy experience.
• Ability to work independently as well as in a team environment.
• Critical and abstract thinking with attention to detail.
• Technical expertise in insurance contract review.

Education:

• Associate's or Bachelor's degree or equivalent years of industry experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $125,000 to $145,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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