Laboratory Processing Assistant II - Client Resource Team (CVM)

The Cornell University College of Veterinary Medicine seeks a Laboratory Processing Assistant to join the Client Resource Team at the Animal Health Diagnostic Center. In this position you will act under the direction of the Client Resource Team Supervisor and support the daily activities of the AHDC by serving as the front line for client service and assisting with the processing of incoming submissions. You are highly collaborative, effectively communicate across all levels to assess shareholder needs, respond to inquiries, and appropriately process test requests. Your excellent time management skills and positive attitude allows you to move efficiently between responsibilities, ensuring success as you work in a team-based environment. A keen attention to detail is important as you will perform critical data entry.

The job responsibilities include, but are not limited to:

• Actively participate in a broad range of client support and data entry responsibilities while collaborating across multiple units.
• Actively serve as a point of contact for client inquiries to provide general or case related information and to refer complex inquiries to appropriate individuals.
• Perform basic sample processing tasks e.g. open packages, handle samples, generate accessions, etc.
• Maintain detailed and accurate records.
• Monitor and maintain certifications and trainings to meet job expectations and requirements
• Participate in a rotational schedule to perform duties within the Client Resource Team unit.

Required Qualifications

• High school diploma with up to one year of client support experience, or equivalent combination of education and experience.
• Works well both independently and within a team environment.
• Ability to handle sensitive, confidential information with tact and discretion.
• Ability to sit or stand for extended periods of time at computer stations.

Preferred Qualifications

• Veterinary technician, Veterinary assistant, or medical assistant experience.
• Understanding of various customer service tools.

Important Details about the Position

• This is an onsite position located in Ithaca, NY.
• This is a full-time three-year term position with potential for extension contingent upon funding and performance.
• We are unable to provide Visa sponsorship, now or in the future, for this position.
• Relocation assistance will not be provided for this position.

Employees working in the laboratory must receive the pre-exposure rabies prophylaxis vaccination series prior to or immediately after hire, which will be paid for by the department.

While the regular business hours are 8:00 am to 5:00 pm, the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.

The Following Documents are Required to be Submitted with your Application

• Resume
• Cover Letter

What We Offer:

Great benefits! Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• 3 weeks of paid vacation
• 13 additional holiday days with generous holiday pay if you work on those days

• An award-winning employer provided benefits program
  • Comprehensive health care options
  • Access to wellness programs
  • Employee discounts with local and national retail brands
  • Generous retirement contributions
  • Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
• Follow this link for more information: https://hr.cornell.edu/understand-your-benefits

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

Who We Are:

The Animal Health Diagnostic Center (AHDC) is a high visibility and high-volume veterinary diagnostic laboratory that promotes the health, productivity, and welfare of food-and fiber-producing animals, companion animals, and zoo and wildlife populations. Through its comprehensive veterinary diagnostic services, the AHDC detects animal diseases and supports animal and public health, promotes environmental stewardship, and fosters economic growth.

The Client Resource Team (CRT) is an operational unit that performs daily clerical, administrative, and specimen processing tasks to maintain high-quality client support.

Questions?

Gabriel Gonzalez - gag95@cornell.edu

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