Senior Operations Manager

Bob's Discount Furniture
life insurance, vision insurance, sick time, tuition reimbursement, 401(k), profit sharing, employee discount
United States, Maryland, Aberdeen
511 Chelsea Road (Show on map)
Mar 25, 2025
The Senior Operations Manager will lead a group of operation and department managers to ensure all operational targets are met while continually adjusting and adapting to the changing job priorities. Balancing workloads between all warehouse departments is necessary in maximizing workflow. In order to meet customer commitments and deadlines, establishing building goals are important. This position leads with a forward vision that involves strategic planning, problem solving skills and making decisions based on data and experience. In partnership with the director, preparation for the multiple business cycles throughout the year is a primary responsibility. This is a growth role allowing the senior operations manager to lead the facility when the Director is not on-site. The Senior Operations Manager must support our core values and foster a positive culture of growth of all employees. Focusing on the development of managers, including succession planning is critical. The ability to work with a diversified workforce and maintain constant open communication on all policies and procedures is essential. This position will require someone available in-office and on-site in our Aberdeen, MD Distribution Center. Job Summary Be the primary decision maker on the overall day to day operations by working closely with the operations managers Implement and enforce the warehouse operational policies and procedures regarding shipping, receiving and other operational areas as business dictates; recommend when necessary changes in procedures Having a cross functional understanding of all areas of the facility Maintain budget and targeted expenses by reviewing the monthly P & L, Capex Expenditures and approving invoicing; drive continuous improvement to exceed budgeted P &L metrics; raise your own bar Writing performance reviews to foster continuous learning, growth and development and create succession plans to build depth on the bench Continuous review of building and shift structure as well as personnel changes are needed to ensure optimum utilization of staff Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees Connect with all partners within the supply chain - delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation Meet customer commitments by focusing on quality and accuracy - minimizing damage of product On occasion or when necessary assist in practical "hands-on" work in order to maintain moral and make sure work is accomplished in a timely manner Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned Who We Are At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with over 190 stores! How We Will Support You At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more. Benefits & Perks - We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer: Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday 401(k) Profit Sharing Plan with a Generous Company match! Pet Insurance to help keep your furry friends happy and healthy Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well! Financial Planning, Voluntary Legal Benefits and Wellness Plans We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day! Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants. And so much more! Culture and Core Values - At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun. DIVERSITY IS A CORE VALUE AT BOB'S At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Learn and Grow - We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers. Knowledge, Skills and Abilities Multi-tasking in a fast paced warehouse environment Must be a critical thinker who can analyze data and problem solve Strong communication skills including written, verbal and listening Ability to work under stressful conditions and adapt while making operational decisions Required to stand and walk 80% of the time in order to oversee the business Proficient in using a warehouse management system (WMS) - as well as Microsoft Outlook, Word and Excel Required Qualifications Bachelor's Degree 6+ years of progressive leadership and supply chain operations experience in a warehouse environment Furniture or other big ticket retail experience Strong computer skills; including Microsoft Office (Outlook, Word, PowerPoint, Excel, etc.) Mathematical and analytical aptitude and mindset Preferred Qualifications Bilingual (Spanish) preferred Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Annual salary of $100,000 - $125,000 (based on experience) + annual bonus potential It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.