QA Analyst II

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There's nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Software Testing (Manual) - 80%

• Creates and executes test cases
• Ensures high quality and accuracy is maintained through to software release
• Executes various testing types such as regression, isolated, exploratory, functional, API Testing
• Cooperates with the project team in testing sections of the system by providing input in prioritizing, estimating, and defining acceptance criteria
• Design test cases and test plans
• Perform manual testing on Salesforce Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests
• Conduct basic API testing exposure to POSTMAN, SOAP UI, or REST API for validating integrations between Salesforce clouds
• Identifies software defects and testing gaps; ensures bugs and defects are fixed
• Tracks and resolves problems promptly and effectively
• Reports on and tracks bugs found by automation and manual testing
• Documents any unexpected anomalies or defects identified in testing with instructions of steps to recreate each issue
• Update and maintain any API test collection using Postman

Agile Practices - 20%

• Follows Agile best practices and effectively participates in all scrum ceremonies
• Provides feedback to the development team and ensures the work is carried out in accordance with the schedule, call out challenges, dependencies, or any other issues to quality requirements
• Works with scrum teams to create and validate acceptance criteria for product backlog items
• Provides testing estimates and feedback to the QA manager and scrum team for project scheduling purposes

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• May communicate with external vendors and service providers

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor's degree in computer science or a related field or an equivalent combination of experience and training
• 2+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and always exhibit the Company Values
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Intermediate browser stack, Jira, and Microsoft Azure skills
• Manual testing Salesforce Service Cloud
• Experience in Cloud software technology
• Thorough knowledge of structured test methods and processes
• High commitment to quality and a thorough approach to work
• Understanding aligning QA processes with Agile/Scrum methodologies

• Understanding of testing methodologies
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently and adapt to frequent changes
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills
• Ability to work nights and/or weekends when needed

KEY COMPETENCIES REQUIRED

• Tech Savvy
• Manages Complexity
• Action Oriented
• Optimizes Work Processes
• Collaborates
• Communicates Effectively
• Demonstrates Self-Awareness
• Self-Development
• Manages Ambiguity
• Nimble Learning

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to work nights and/or weekends when needed
• Ability to deal with a variety of variables under only limited standardization

This position description is not intended to be all inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

What is in it for you

Company-paid benets (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benet options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

LocumTenens.com is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.