Career Center Support Specialist

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

The primary purpose of this role is to act as the key liaison between Madgex Revenue Share employers and our Career Centers. This position is crucial in delivering a seamless experience for employers, guiding them through our platform and ensuring their needs are met efficiently and effectively.

Responsibilities:

• Respond to employer inquiries through various communication channels, ensuring timely and effective resolution.
• Provide first-line technical and first/second-line functional support to employers.
• Ensure the accuracy and integrity of employer records and data.

Duties:

• Employer Support: Serve as the primary point of contact for employer inquiries, delivering timely, accurate, and helpful responses.
• Account Management: Assist employers with editing and updating their accounts to ensure all information is current and accurate.
• Technical Assistance: Troubleshoot and resolve technical issues related to job postings and platform functionality.
• Data Integrity: Identify and resolve duplicate employer records to maintain a clean and accurate database.
• Password and Access Support: Facilitate password resets and assist employers in accessing the resume database and other essential platform features.
• Inquiry Resolution: Address a wide range of "contact us" inquiries, ensuring efficient and effective resolution of all issues.
• Documentation: Maintain thorough records of employer interactions and resolutions to track issues and enhance service quality.
• Feedback Collection: Gather feedback from employers to identify opportunities for improvement and contribute to service enhancements.
• Collaboration: Collaborate with internal teams to escalate complex issues and ensure a smooth and seamless support experience.
• Training and Development: Stay informed on system updates and best practices to offer knowledgeable support and guidance to employers.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.