Patient Navigator Non-Clinic 2 CX

#CA-DK

The Department of Radiology is a 24-hour, seven-day-a-week operation that provides Imaging Services for adult and pediatric inpatients and outpatients.

The Patient Navigator position is responsible for ensuring the smooth and efficient operation of the Breast Imaging department. This position works daily MQSA queues for all screening locations, along with Breast Imaging Diagnostic/ MRI exams and reports. It is responsible for identifying radiologist recommendations for follow-up imaging, verifying the orders, contacting all callback patients, placing their orders, and scheduling patients accordingly. Continuously follow up on radiologists' recommendations by communicating with patients and their physicians by phone and mail. Read all reports and notify the radiologist to correct any dictation errors. Review and enter all breast imaging biopsy pathologies into EPIC and follow all the way through excision, this includes reviewing Care Everywhere to see if a patient went outside of UC Davis.

The patient navigator communicates clearly and effectively with all staff members, providers, and patients and maintains accurate records and scheduling protocols. This position plays a vital role in coordinating/navigating patient care and ensuring that all administrative tasks are completed in a timely and efficient manner. It is tasked with printing daily schedules for radiologists, sorting and folding result/reminder letters for patients, and always monitoring our schedule with leadership to expedite urgent patients.

Apply By April 7, 2025 at 11:59 pm

Minimum Qualifications

For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and/or equivalent experience/training.
• 3-5 years of experience in non-clinical support in a breast imaging department
• Complete working knowledge of applicable medical terminology. Knowledge of disease processes, anatomy, and physiology necessary for assigning accurate codes
• Ability to read and interpret handwritten and transcribed documents, interpret information, and enter complete and accurate data into charge entry system.
• Ability to follow ICD-9, CPT and HCPCS guidelines related to their use in assigning and sequencing diagnosis and procedure codes for appropriate physician reimbursement and data collection. Must be able to understand assignment of Evaluation and Management visit level utilizing Health Care Financing Administration guidelines.
• Knowledge of complex Breast imaging pathway journeys from screening, diagnostic, biopsy, localization services using different modalities.
• Knowledge of MQSA standards and requirements for properly inputting pertinent patient data, including Birads, follow up, pathology, and recommendations.
• Ability to maintain and utilize data entry for MQSA compliance per imaging recommendations.
• Comprehensive understanding of the meaning and organization of patient medical records.
• Good general understanding of basic Radiology procedures and knowledge of Radiology equipment, supplies, and drugs.
• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance.
• Solid interpersonal and customer service skills with ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Knowledge of Medical terminology, data collection. compilation, and analytical techniques.
• Ability to follow extensive and detailed protocols.
• Working Knowledge of the organization and how to get issues resolved.
• Ability to work independently in a fast-paced demanding environment with minimal supervision.
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volumes.
• Acquiring knowledge of Patient's Rights and Responsibilities, Joint Commission Standards, and Center for Medicare/Medicaid regulations.
• Ability to communicate effectively, both orally and in writing.

Preferred Qualifications

• Bachelor's degree in related area
  
  

Key Responsibilities

• 60% - BREAST IMAGING CARE COORDINATION
• 40% - REGISTRY DATA MANAGEMENT (MQSA)

Department Overview

The UC Davis Department of Radiology performs imaging and therapeutic procedures for patients throughout Northern California. Our radiological services are timely, cost-effective, appropriate and of the highest quality. Routine and specialized imaging studies, visceral and vascular intervention procedures, and contemporary neuro-interventional services are available.

The Department of Radiology serves the broader community by contributing to the understanding of health and disease through our diversity, equity and inclusion initiatives, imaging and imaging technology-related clinical and basic science research.

The department's missions focus on education, imaging-related research, and achieving the professional goals of our students, faculty and staff. Departmental educational programs are predominately directed towards the training of residents, medical students, and fellows as well as continued educational achievement of our faculty and staff, presenting at regional and national courses in postgraduate medical education.

Explore our Web site and see examples of how the department provides subspecialty-based clinical imaging services that are of the highest quality, and of contemporary research programs that utilize imaging to achieve a greater understanding of health, disease and the delivery of appropriate and cost-effective care.

POSITION INFORMATION

• Salary or Pay Range: $25.89 - $40.02
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08 Hours
• Location: Ellison Ambulatory Care Center (HSP098)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work variable hours, alternate shifts, and overtime to provide coverage as needed for sick leave, staffing shortages, etc. Must be able to provide evening, weekend, and holiday coverage per departmental staffing guidelines. Must be able to travel to other UCD imaging facilities.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks