Financial Services Analyst 2, CX

#CA-DS

This role is responsible for providing detailed analytical feedback on payment collections/postings by the Cashiers Office. Responsible and back up for accuracy of Epic Cash Management records to coincide with cash received daily, weekly and monthly reconciliation. Meticulous attention to detail is essential to maintain financial accuracy and compliance in all financial transactions. Analysis reports will be prepared and presented to the Cashiers Office Supervisor, BGS Accountants, and the Health System Cash Management Associate Director.

Apply By Date

4/7/2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• High School graduate, GED or equivalent work experience / training
• Cash Handling Experience
• Experience with payment posting cash and/or credit card handling guidelines.
• Demonstrates good verbal and written communication skills; documents and reports clearly and concisely. Conveys instructions, direction and information appropriately.
• Strong Math calculation skills.
• Ability to reason logically, perceives impact on other and to perceive interdependencies between systems, operations and procedures.
• Organization skills to independently prioritize workload and meet deadlines and develop and carry out project assignments in efficient and timely manner and to provide accurate and succinct documentation of activities.
• Works at establishing a good rapport and professional working relationship with all departmental personnel. Readily works with co-workers. Maintains appropriate interdepartmental communication. Demonstrates an ability to express self in all areas of communication (verbal, written, non-verbal); utilizes effective listening and questioning techniques.
• Knowledge of and demonstrated skill with various spreadsheet and software applications including, Microsoft, (advanced Excel required), Word, Epic or similar accounting system.

Preferred Qualifications

• EPIC billing System

Key Responsibilities

• 25% - Responsible for Daily Payment Collection and Deposits
• 55% - Payment Reconciliation/Analysis and Reporting
• 20% - Other Assigned Duties

Department Overview

The hospital cashier's office provides cashiering support to UC Davis Health and sub cashiering stations, Ambulatory clinics Food and Nutation, Parking and Pharmacy. The Hospital Cashiers office is also responsible and accountable for processing the deposits via different depository applications which posts the dollars collected from all UCD Health departments to the General Ledger. Assist customers and patients with billing, insurance questions, and while directing patients to the appropriate departments, as necessary.

Department Specific Job Scope

Responsible for Daily Payment Collection and Deposits:
Process various payments and deposits received through the Cashier's Office, including credit card transactions via Sycurio.
Prepare daily bank deposits. Ensure all bank deposits are picked up on a daily basis.
Responsible for daily, weekly and monthly reconciliation of deposits for the Professional or PFS payments received via Lockbox, Wires, EFT or special/cash deposits.
Uses online Banking System to create/build daily Banking Reports for deposits.
Responsible for overseeing daily reports are accurate and distributed in a timely manner.
Responsible for reporting weekly stats of Lockboxes.
Identifies and reports missing electronic remittance files to the BSS Analyst.

Payment Reconciliation/Analysis and Reporting:
Responsible for reconciling daily cash drawer(s) and complete all required financial reports.
Ensure accurate cash posting and final transaction settlements. Research and resolve any errors.
Investigate and resolve payment/deposit discrepancies (shortages/overages), coordinating corrections with depositors.
Analysis of payment posting and deposit error trends, make recommendations and report back to Supervisor.
Collaborate with BGS Accountants, troubleshoot daily, weekly and monthly variances.
Responsible for running and validating various weekly and monthly department reports.
Review Transact and EPIC Cash Drawers weekly to ensure all departments have submitted their deposits.
Assist with department deposit pickup from various locations within the Health System.
Monitor and validate Lawson payment(s) and bank deposit confirmation emails, update department spreadsheet.
Uphold UCDH Cash Management compliance in all transactions.
Responsible for providing analysis for unposted payments to Payment Posting Supervisors and Accountants.
Works alongside the Accountants during Month-end reconciliation.
Responsible for ensuring Epic Cash Management records are reviewed/ revised.
Monitor research and resolve cash clearing accounts.
Analysis of payment error trends and providing feedback to Supervisors.
Create, build and run various payment posting reports.
Responsible for making recommendations for the BSS team to research duplicates payments on a monthly basis.
Reviews and makes recommendations to resolve miss-applied or lost payments upon request using a variety of sources including batch log, lockbox listing, imaging system, error file report, and cash reconciliation report.
Research all misapplied and missing payments. Post payment or transfer to correct account if payment was misapplied. Provide feedback to the Payment Poster that made the error.

Other Duties:
Provide backup Cashier support and train staff as needed.
Assist patients with billing and account inquiries.
Secure cash, deposits, and credit card devices per security protocols
Participate in team meetings and complete assigned projects efficiently.
Ensure timely and accurate completion of all mandatory annual training modules.

POSITION INFORMATION

• Salary or Pay Range: $26.82 - $47.61
• Salary Frequency: Hourly
• Salary Grade: 157
• UC Job Title: FINANCIAL SVC ANL 2 CX
• UC Job Code: 004754
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): MON- FRIDAY 730AM-4PM, 8 hour
• Location: Main Hospital (HSP001)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN HI-B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Office setting

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents).
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks