Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Were seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assets Servicing, Sub accounting team. This role is in Lake Mary- FL/ Pittsburgh- PA. (3 days in office required).

In this role, youll make an impact in the following ways:

• Provides application support for moderately and highly complex applications and their operating environment.
• Provides incident management and problem management service for production related incidents.
• Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Works to ensure appropriate monitoring and alerting setup.
• Monitors changes to applications and their operating environment.
• Experience in application deployment / release activities.

To be successful in this role, were seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Exclusively worked on UNIX/Linux operating systems
• Database knowledge with strong SQL skills like Oracle, Sql Server, etc
• Hands-on experience in scripting or programming languages like Python, Perl, Shell scripting, etc
• Hands-on experience with CI/CD tools such as GitLab
• Monitoring tools like AppDynamics, Prometheus, Splunk, Cloud Probes & Moog or equivalent
• Experience automating deployments and other repetitive tasks
• Experience working in an Agile/Scrum environment.
• Proficiency in using the JIRA, Confluence
• Experience in vulnerabilities management.
• Proficient in production support

At BNY, our culture speaks for itself. Heres a few of our awards:

• Americas Most Innovative Companies, Fortune, 2024
• Worlds Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloombergs Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.