Travel Agent

Global Travel Collection is seeking an experienced Corporate Travel Agent to assess client's needs and provide travel options that meet their expectations while building client relationships to retain future business. Must be able to facilitate professional, accurate, cost-effective travel arrangements for GTC clients within company guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.

This is a fully onsite role in our Beverly Hills office.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Responsible for selling and retaining travel clients for airfare, hotels, car rental, black car, leisure upon request, etc.
• Process bookings in a timely and friendly manner via phone calls, email, chat.
• Up-sell preferred vendors, insurance, and financial services.
• Establish rapport and build client relationships.
• Research destinations, hotels, airfare options, and additional trip information to best meet the client's needs and expectations.
• Become knowledgeable about destination demographics, amenities, values, specials, new hotels, world events, and weather that might affect travel plans.
• Supports GTC Preferred products and amenity programs.
• Process airfare, hotels, and ground transportation via Sabre GDS.
• Maintain and update client information in database.
• Process travel requests for deposits and payments.
• Create and process accurate invoices using Sabre and back-office systems.
• Troubleshoot unexpected travel issues and address client concerns.
• Process final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments.
• Follow up with clients returning from trip and contact past clients to notify of specials and help with future travel plans

• Minimum of 3 years of experience in a client-focused, travel services environment as a front-line agent.
• Demonstrated knowledge of and experience in the travel industry including proficiency in Sabre system. Other GDS systems would be considered.
• Comprehensive knowledge of Client Base.
• Strong presentation and communication skills (verbal and written).
• Diplomacy and tact required in contact with vendors, co-workers, and clients.
• Courteous, professional telephone manner.
• Superior problem-solving skills.
• Must be able to work holidays that correspond with regularly scheduled workdays.
• Regular and dependable attendance and punctuality are required.
• Occasional travel may be required

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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