Administrative Support Specialist

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Memphis
Mar 22, 2025
Requirements to be considered * Shift Times: 1pm-9:30pm or 1:30pm-10 pm CST must be available to work at least one weekend day each week. * Work schedule may be 40+ hours per week * Candidates must have the ability to have a hard Ethernet line to their router (Terminix call tell based off program speeds). * Looking for candidates to sit in TN, MS, AZ, KS, AL, FL, LA, MO, NC, VA, WV Description We are seeking a detail-oriented and organized Administrative Support professional to join our team. The ideal candidate will be responsible for managing and processing cases, and ensuring service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations. Key Responsibilities: -Daily Case Management: Handle 40-60 cases per day in Salesforce, responding to emails regarding scheduling technicians for service appointments. -Case Assignment: Efficiently assign cases from the queue and manage them through completion. -Scheduling Technicians: Coordinate and schedule technicians to perform services, with costs ranging from $300 to $10,000. -Work Order Creation: Generate work orders in Mission, IRIS, and PestPac systems, ensuring all scheduling details are accurately recorded. -Communication: Maintain clear and professional communication with clients and technicians to ensure smooth service delivery. Qualifications: -Proficiency in Salesforce and other scheduling software (Mission, IRIS, PestPac). -Strong organizational skills and attention to detail. -Excellent written and verbal communication skills. -Ability to manage multiple tasks and prioritize effectively. -Previous experience in administrative support or scheduling is preferred Top Skills Details Administrative support, data entry Additional Skills & Qualifications * 1-5 years of recent data entry, administrative support, order entry experience. * Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. * Ability to work independently and manage one's time. * Ability to accurately document and record customer/client information. * Ability to keep information organized and confidential. * Previous experience with computer applications, such as Microsoft Word and PowerPoint. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.