Senior Business Analyst, Operations

This position will require a hybrid work schedule in any one of our AmTrust Offices.

We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic Strategy Team. This role is pivotal in driving strategic initiatives within our organization. As a Senior Business Analyst, you should possesses strong leadership, technical and analytical skills, with an understanding of the insurance industry (commercial lines preferred). The individual will be a senior business analyst and is expected to work with product teams to develop requirements, work with IT teams to develop functionality, and oversee UAT to ensure quality solution delivery that supports the broader platform objectives and long-term roadmap. Effective collaboration with the various stakeholders is required. Serves as mentor, advisor, and guide to the implementation team members to apply the agile principles of adaptability and efficiency.

* Works collaboratively with stakeholders and business leaders to understand, review, analyze and evaluate business needs

* Responsible for business requirements: definition and documentation for new and changed application deliverables

* Act as the primary liaison between business partners and IT development team

* Scope, elicit, analyze and document business requirements for both new and existing applications using a variety of techniques and tools

* Define and manage the scope of projects throughout the SDLC anticipating issues and proactively recommending solutions

* Coordinate and collaborate across business and technology functions to ensure comprehensive solutions are delivered

* Assist the product team leadership in organizing project plans and timelines for various initiatives

* Assist in keeping team members within scope and budget to ensure end results meet intent of the initiatives

* Collect status updates on initiatives and create an aggregate report for management review.

* Formally document current state processes and provide recommendations on future state processes

* Host meetings with business and IT stakeholders to identify possible resolutions to meet departmental and corporate objectives

* Develop requirements that can be executed by both business and IT teams.

* Primary owner and liaison to IT for all business needs

* Possess in depth knowledge of each product line within their area of responsibility.

* Own all communication between the business leader and the demand team representing the business needs and drivers

* Ability to triage incoming requests in order to determine next appropriate step and prioritization need

* Configuration, where appropriate

* Simulation: wireframing/workflow

* Gap Analysis

Excellent oral and written communication skills
• Facilitation skills
• Analytical thinking and problem solving
• Ability to work independently on larger initiatives to achieve desired results
• Experience in soliciting information from stakeholders to enable planning long-term initiatives and outlining implementation timelines
• Bachelor's degree or equivalent combination of education and experience
• Requires bachelor's degree or equivalent, 5+ years in an analyst role within a financial services company with property and casualty insurance company preferred
• Ability to excel in a fast paced, highly challenging environment where multi-tasking and short deadlines are met with consistent ability to achieve financial accuracy
• Strong leadership skills with the ability to influence change inside and outside of the business organization as Company evolves processes and strategy to new standards
• Strong communication skills and experience interacting with all levels of Management
• Ability to work both independently and as part of a team
• Ability to analyze and interpret data using SQL a plus

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.