Director, Operations - The Merch Collective

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Director of Operations position at The Merch Collective is responsible for evolving the operational capabilities and processes across the entire organization. Working across various departments, a successful candidate will implement both systems and processes that contribute to a well-organized and efficient organization, and improve the workflow across all departments.

• Optimize systems and streamline departmental connectivity by eliminating bottlenecks, inefficiencies and operational risks
• Oversee and manage external fulfillment and logistics partners
• Ensure Standard Operating Procedures (SOPs) are documented, followed, and refined as needed
• Establish and implement best practices with international offices and partners
• Oversee, scrutinize and optimize inventory across all channels of business with TMC
• Monitor inventory levels, discrepancies and overstock across all departments to maximize sales, minimize leftovers and close out dead stock
• Manage day-to-day operations, ensuring creative, production, logistics, sales, and fulfillment are executed smoothly and efficiently
• Oversee and manage Retail and Licensing channels within TMC to maximize sales with retailers and partners
• Work with senior leadership to make sure budgets, profits and goals are met
• Serve as an escalation point and strategist for internal and external operational challenges
• Cultivate a culture of creativity, pride, urgency, and accountability.

• 5+ years experience in music industry or music merchandising preferred
• 2+ years of effective leadership and team oversight
• Extensive knowledge of systems, logistics, retail and licensing
• Highly developed modes of communication and collaboration
• Advanced knowledge of operational practices
• Highly organized
• Assertiveness to solve problems and lead by example

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.