Contact Center Customer Service Coordinator

Job Title: Contact Center Customer Service Coordinator
Location: Fremont, MI
Zip Code: 49412
Start Date: ASAP
Job Type: Contract
Keywords: #CustomerServiceJobs #CoordinatorJobs #MIjobs

JOB RESPONSIBILITIES:
* Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
* Support all brands within the scope of the organization
* Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
* Facilitate and support eCommerce initiatives and product transactions
* Process quality incidents in accordance with FDA and Company requirements.
* Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
* This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

REQUIRED QUALIFICATIONS:
* High School Diploma or GED
* Additional education or certification in customer service considered a plus
* Strong communication (both verbal and written) and interpersonal skills
* Computer and/or systems knowledge
* Problem solving skills
* Customer service skills

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans