Delivery Transactions Manager

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Job Description:

• The Delivery Transactions Manager is the principal commercial focal point both internally and in front of the customer for all matters related to the Customer Acceptance and Delivery process. In this capacity he/she will lead the Customer Acceptance & Delivery MFT in commercial matters.

• The Delivery Transactions Manager is responsible for negotiating aircraft delivery transactions with the customer at any level of seniority, including CEO, to ensure on-time and on-quality aircraft deliveries at minimum cost and risk for Airbus while maintaining customer satisfaction.

• The Delivery Transactions Manager is responsible for mitigating the commercial/financial risks associated with all customer requests or any aspect of aircraft non-compliance to contractual commitments and minimizing exposure on existing fleet or future deliveries. In this perspective, and up to a defined guideline, the jobholder has autonomy to find a settlement with the customer taking into account the commercial and industrial delivery environment.

Protect Airbus' Interests: 40%

• Appraise the commercial/contractual impact of all aspects of non-compliance through manufacturing to ferry flight. Devise commercial settlements for a complex mix of unresolved issues (engineering, manufacturing, supplier, support, contractual, etc.).

• Draft, negotiate and agree the Commitment Letter (CL) prior to the Transfer of Title (ToT). Manage and coordinate all internal and external inputs, escalate problems to management level, if necessary, for decision-making.

Deliver Aircraft: 30%

• Contribute to the achievement of Airbus' delivery targets by proposing innovative commercial solutions to resolve any combination of outstanding customer issues, whatever their causes.

• Provide feedback experience of commercial and contractual issues to ensure continuous improvement in all functions to minimize Airbus' exposure.

Build Customer Relationship and Represent: 25%

• Develop strong business/personal relationships with the airlines representatives community based on-site, together with all the relevant stakeholders in the airline team at their home base.

• Represent as appropriate aircraft deliveries and the Customer Acceptance Delivery (CAD) Multi Functional Team (MFT) in all internal and/or external meetings relating to current or future aircraft acceptance, delivery and follow-up activity (with e.g. design, engineering, manufacturing, customisation, airworthiness, quality, etc.).

Other Responsibilities:

• Represent Airbus in front of a worldwide multicultural customer community in order to contribute directly to the achievement of customer satisfaction targets.

Education:

Required

Bachelor's degree in engineering, business or equivalent.

Experience:

Required

Experience working directly with customers.

Preferred

7 to 10 years in leadership roles in aviation.

Travel Required:

Up to 2 international and 4 domestic trips per year.

Citizenship:

Authorized to work in the US. Able to work in the US without current or future need for visa sponsorship.

Knowledge, Skills, Demonstrated Capabilities:

Required

• Identify Customer Expectations and Needs:

  • Ability to understand customer's expectations by constantly assessing and improving the customer relationship by actively listening and clarifying their needs, requirements and occurring concerns.

  • Ability to provide precise information to respond to customer needs and requirements and articulate a winning value proposition leading into future business/sales potential in order to ensure a successful and sustainable relationship.

Preferred

• Develop and Execute a Negotiation Strategy:

  • Ability to develop and execute winning negotiation positions and strategies (i.e. product, service & solutions) to meet the requirement of the customer and Airbus.

  • Ability to react flexibly and rapidly in case a customer is changing his requirements/requests.

  • Ability to identify and react accurately to the behavior and emotions of customers.

Communication Skills:

Required:

• Ability to verbally communicate in English by carefully applying the adequate vocabulary to various situations with different counterparts.

• Ability to create written correspondences by carefully applying the adequate vocabulary.

Preferred:

• Ability to use effective communication techniques in order to deliver outstanding performance through:

(a) assessment of target audiences,

(b) clear objective set,

(c) tailored messages,

(d) selection of appropriate means, tools and channels.

• Knowledge and application of company rules and policies pertaining to the use of social media.

• Foreign language skills (e.g. Spanish, French, German, etc.) are recommended.

Technical Systems Proficiency:

Required:

• Good foundational technical knowledge of aviation.

Complexity of the Role:

• Support to Management & Decision Making:

• Ability to deliver aircraft despite customer concerns and requests while minimizing Airbus' exposure and achieving customer satisfaction.

• Ability to adapt to and to identify and translate needs of individuals in an international environment.

• Ability to apply various techniques to complement, sum-up, analyze and challenge information, according to objectives.

• Ability to apply functional strategies and policies by being aware of the company's main processes, workflows, organization as well as key culture and values.

• Ability to prepare dossiers, seek right, accurate and consolidated information, check data consistency, prepare the decision with adequate synthesis, analysis and format while demonstrating a profound understanding of financial impacts.

• Ability to ensure data quality and consistency as well as the ability to identify and understand issues, problems, and opportunities by applying practical problem solving tools and approaches.

• Stakeholder Management:

• Ability to establish sustainable stakeholder networks, including identification of relevant organizations and decision makers. Manage and fulfill expectations to develop a positive and long-term relationship, with regards to cross- interests and maintaining the overall benefit of the company.

• Knowledge of tools and techniques to identify key stakeholders and populations impacted by the project. Knowledge of G-Suite standard products in order to perform administrative support tasks.

• Ability to map stakeholders according to their interest in the project and anticipate potential resistances to change; measuring and monitoring satisfaction and observed behavior towards the change.

• Set-up stakeholder management strategy (federate, negotiate, impose, and lead).

• Knowledge to monitor the strategy and to define, when necessary, possible alternatives and/or appropriate corrective actions. Knowledge of tools and techniques to influence and develop mindsets within the organization.

• Ability to involve and empower stakeholders to take ownership and action in the transition process.

Level of Decision Making:

• The jobholder is given autonomy to find a commercial solution with the customer within defined guidelines and limits.

• The jobholder is required to collect all relevant information to prepare the decision making of management should an industrial solution be necessary or should a commercial solution be in outside defined guidelines and limits to resolve a customer concern or request.

Direct Reports:

Is this a people manager?

• No

Job Dimensions:

• 100+ aircraft deliveries per year to different operators and lessors from the US and abroad.

• AOP of $500k.

• Site-wide. Direct influence on customer relations management and strategy definition.

• Cross-sites. Collaborative influence on global customer relations management and strategy definition.

Nature of Contacts:

• Involves communication on a daily basis with internal and external parties.

Physical Requirements:

• Onsite or remote: On-site presence is generally required.

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Frequency: daily.

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Frequency: daily.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Frequency: daily.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Frequency: daily.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequency: daily.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequency: daily.

• Pushing/Pulling: able to push and pull small office furniture and some equipment and tools. Frequency: daily.

• Sitting: able to sit for long periods of time in meetings, working on computer. Frequency: daily.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Frequency: Several times a month.

• Standing: able to stand for discussions in offices or on production floor. Frequency: Several times a week.

• Travel: able to travel independently and at short notice. Up to 2 international and 4 domestic trips per year.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Frequency: daily.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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