Senior Customer Solutions Specialist
Phoenix, AZ, USA
Req #911
Thursday, March 20, 2025
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world. Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.
Video: What We Do POSITION SUMMARY: Responsible for providing exceptional customer solutions support to both external and internal customers while effectively working with a cross-functional leadership team. Job Duties:
- Perform as a single point of contact for Company's transactional aerospace accounts, including commercial and cargo airlines, MROs, and brokers.
- Provide detailed and timely status updates, repair quotations, RFQ responses, and ad-hoc customer communication as needed.
- Maintain a high level of professionalism when handling customer queries or complaints; provide appropriate solutions and alternative within the time limit; follow up with internal stake holders to ensure resolution.
- Drive additional sales by identifying additional opportunities within assigned customer accounts and establish positive rapport with customers based on integrity, trust, and proactive communication.
- Document and maintain data integrity of sales and customer records.
- Own and report out on assigned metrics and KPIs.
- Support and conform to all organization's compliance requirements, e.g., export controls, business ethics, etc.
- Work with production / procurement / planning / quality to meet customer on-time delivery requirements.
- Identify and recommend process and procedure improvements necessary to increase efficiencies and the customer experience.
Qualifications:
- Bachelor's Degree preferred (work experience will be considered in lieu of Degree).
- 2+ years of experience in customer service or sales support.
- Experience in Aerospace or manufacturing preferred.
- Advanced computer skills to include Microsoft Office.
- Bi-lingual (English/Spanish) preferred.
Chromalloy is an equal opportunity employer - vets/disabled.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.
In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/
Job Family
Customer Service
Job Function
General Customer Service
Pay Type
Salary
Employment Indicator
Regular
Travel Required
No
Required Education
Bachelor's Degree
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Chromalloy Gas Turbine, LLC
Mar 20, 2025