IT Support Analyst

Job Title: IT Support Analyst
Location: Cincinnati, OH
Zip Code: 45249
Start Date: Right Away
Job Type: Contract to Hire
Pay Rate: $19.00-$20.00/hr
Schedule: Eligible for Remote
Keywords: #HelpdeskSupportJobs #ITjobs

JOB RESPONSIBILITIES:
* Respond to customer technology questions and issues across multiple channels, including
phone, e-mail and tickets remotely. Committed to being responsive to our customers and
providing a friendly ear.
* Support governance, regulatory and compliance needs by following documented policies and
procedures.
* Provide continuous feedback into processes for improvement.
* Ask educated questions and listen to customers to determine root cause of issues, and then
resolve them.
* Constantly grow and expand your knowledge and skills
* Proactively identify, document, and mitigate risk for company and our customers.

REQUIRED QUALIFICATIONS:
* A high school diploma or equivalent with 1+ years of relevant experience OR
* Bachelor's Degree in lieu of experience
* Experience with Microsoft Windows Desktop and Server, Microsoft 365 and Mac OS
* Desire and motivation to learn more technology, including Remote Monitoring and Management software (ConnectWise Automate, Zendesk, etc.), conferencing tools (Zoom, Teams, etc.), Remote Desktop, Active Directory, Tablets/Phone/Desktop setup, antivirus tools, internet and LAN troubleshooting (DNS, DHCP, etc.), and general troubleshooting of common desktop/network peripherals.
* Ability to work independently as well as part of a remotely managed and operated team in a
fast-paced environment.
* Highly motivated self-starter with a drive for continuous improvement, and strong attention to detail.
* Team player who possesses a desire and ability to work in a customer-oriented technology environment.
* Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans