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Analyst, Infrastructure Observability

Intercontinental Exchange
United States, Georgia, Atlanta
5680 New Northside Drive (Show on map)
Mar 24, 2025
Overview

Job Purpose

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

  • Build, maintain, and support a global packet capture and monitoring infrastructure.
  • Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures.
  • Document changes and author documentation on monitoring standards and practices.
  • Design monitoring requirements in coordination with development and operations.
  • Architect and implement monitoring solutions across multiple datacenters.
  • Serve as a primary point of contact for monitoring across the enterprise.
  • Provide rotational on-call support.

Knowledge & Experience

  • Understanding of core IT concepts including networking and access control
  • Knowledge of Linux
  • Ability to read packet captures
  • TCP/IP networking and analysis skills
  • Data analysis skills and competence in MS Word and Excel
  • Strong written and verbal communication skills
  • Ability to multitask and work independently on multiple projects
  • Minimal travel: 2-3 weeks per year
  • Corvil, Niksun, Gigamon, or NetScout certification preferred
  • Knowledge and/or experience with varying scripting languages preferred (PowerShell)
  • CISSP or CCNA certification preferred
  • Experience with Broadcom Spectrum
  • Experience with BigPanda administration and/or Splunk preferred
  • Bachelor's degree, preferably in CIS, engineering, or a related discipline
  • Financial industry expertise preferred
  • Change auditing and configuration management

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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