Medical Customer Service Representative

TEKsystems
$19.00 - $20.00 / hr
medical insurance, life insurance, vision insurance, paid time off, sick time, 401(k), retirement plan
United States, Michigan, Petoskey
Mar 15, 2025
Job Posting: Customer Service Representative Workplace Type: On-site Location: Petoskey, Michigan, 49770, United States Job Title: Customer Service Representative Job Category: Client Service Representative / Associate Top Skills - Must Haves: * Customer service * Support * Customer support * Troubleshooting * Technical support * Medical technology * Technical knowledge * Medical assisting * Clinical care * Insurance * Insurance policy * HIPAA laws * Medical insurance billing * Medical insurance * Medical terminology Top Skills' Details: * 1-3 years of Customer Service/Admin Experience in office/medical/insurance industry * Medical or clinical background (Medical Assistant/CNA/Insurance Verification) * Experience working one-on-one with customers * Confidence and ability to communicate effectively, including explaining medical equipment, troubleshooting, and insurance details * Technical equipment understanding and attention to detail * Empathy and patience in customer interactions Physical Demands: * Must be able to lift 50 lbs. * Must be able to lift patients into a seated position Nice to Have: * Knowledge of HIPAA laws * Insurance knowledge * Medical terminology * Pursuing a degree in Respiratory Therapy Disqualifiers: * Bad tenure (less than 1 year) or large gaps in employment * Irrelevant experience * Unwillingness to work on-site Job Description: We are a full-service home medical equipment company offering a range of products including sleep therapy supplies, bed lifts, CPAP machines, ventilators, and more. The Petoskey location is a slower-paced office with a small team of three people, working closely with the Traverse City location. Responsibilities: * Learn and understand the entire front-end process to ensure successful service for patients * Answer inbound and make outbound calls, and respond to emails * Obtain, analyze, and verify information from referrals, create orders, and schedule patients for equipment delivery * Process orders, route calls, and follow up on customer inquiries * Participate in on-call shifts, working remotely during these times On-Call Details: * M-F 5pm-9pm * Sat-Sun 9am-9pm: * Holidays * On-call shifts are scheduled quarterly, with flexibility to give up or pick up shifts Additional Skills & Qualifications: * Excellent customer service skills * Analytical and problem-solving skills with attention to detail * Strong verbal and written communication skills * Ability to prioritize and manage multiple tasks * Proficient in Microsoft Office and learning new technologies * Ability to work independently and as part of a team * Adaptability in a rapidly changing environment * High School Diploma or equivalent * One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management Employee Value Proposition (EVP): * Family-built and run culture * Company outings and gear * Full intentions of bringing employees on direct Work Environment: * On-site at the Petoskey, MI location * Business casual attire or scrubs Why is the position open? * Difficulty hiring due to the location being a tourist destination, with most employees commuting from outside the area Company Benefits: * Medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) Retirement Plan with pre-tax and Roth post-tax contributions * Voluntary Life & AD&D insurance for employees and dependents * Short and long-term disability insurance * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Paid Time Off (PTO), Vacation, or Sick Leave Apply Now! Join our dedicated team and make a difference in the lives of our patients. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Petoskey,MI. Application Deadline This position is anticipated to close on Mar 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.