Loan Servicing Rep

Heritage Bank
paid time off, 401(k)
United States, Nevada, Reno
Mar 25, 2025
About The Role Loan Support Representative Are you detail-oriented, organized, and looking for a role where you can make an impact? Do you thrive in a fast-paced environment and enjoy working with a supportive team? If so, we have the perfect opportunity for you! As a Loan Support Representative, you will be an essential part of our Lending Department, ensuring loans are processed accurately and efficiently. From preparing loan documents to coordinating with title companies, you will help keep everything running smoothly behind the scenes. Who We Are At Heritage Bank of Nevada, Division of Glacier Bank, we're more than just a financial institution-we're a part of the community. We believe in providing exceptional service, fostering strong relationships, and supporting the personal and professional growth of our team members. If you're looking for a workplace where you're valued and can make a difference, this is the place for you! What You'll Do! Loan Documentation & Funding Prepare and process loan documents for new loans and renewals Organize loan file documents according to loan type Coordinate loan closings with title companies and ensure proper funding Prepare escrow instructions and send necessary documents to title companies Loan Booking & Data Management Input loan details into the bank's system with accuracy Set up and maintain loan-related reminders and ticklers Process loan renewals and updates in the system Research and resolve customer inquiries Loan Payment & Processing Support (Backup Role) Process loan payments and credit line draw requests Prepare and update demand statements for title companies and customers Handle paid loan files, including reconveyances and title releases Prepare refund checks and maintain organized records Administrative & Customer Support Answer calls and assist customers with loan-related inquiries Maintain loan department files and ensure compliance with procedures Sort and distribute mail, file documents, and assist with general office tasks About You What You Bring We are looking for someone: Strong attention to detail and accuracy Excellent organizational skills and ability to manage multiple tasks Customer service mindset with strong problem-solving skills Ability to work both independently and as part of a team Experience in banking or loan processing is required Where You'll Work & What to Expect You'll be working in a comfortable, climate-controlled office with a great team and a collaborative atmosphere. While it's mostly a desk job, there can be a little bit of movement involved to keep things interesting! Here's what you can expect: You'll spend a good part of your day sitting and working at a computer, working with paper and electronic files. Occasionally, you'll stand, walk, reach, or even crouch (though we promise, not too much crouching!). From time to time, you may need to lift or move up to 20 pounds-nothing too heavy, but just enough to keep you on your toes. You'll need to be comfortable using office equipment like computers, phones, and copiers. Reliability is key-we count on our team to be punctual and present. In rare cases, you may need to work extended hours or travel off-site. If there's an emergency, you should be able to navigate stairs safely. We also want to make sure you can see all the important details! This role requires close and distance vision, color recognition, depth perception, and the ability to adjust focus. Most importantly, we're all about supporting our team. If you need accommodations to perform your best, we're happy to explore reasonable options to help you succeed! What We Offer Why Join Us? At Heritage Bank of Nevada, Division of Glacier Bank, we care about our employees as much as we care about our customers. We offer: Competitive pay based on experience and location. Comprehensive benefits, including medical, dental, vision, and more. A 401(k) with employer match, Paid time off (PTO) and holidays, Growth opportunities, and career development programs. A positive and community-focused work environment. Visit our website for more details! Join Our Team! If you're ready to start a career with a company that values integrity, teamwork, and customer service, apply today! Company Overview: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are a proud Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.