Member Services Representative(Pension)

22nd Century Technologies, Inc.
$25.00 - $30.00 / hr
United States, Illinois, Chicago
Mar 14, 2025
Job Title: Member Services Representative(Pension) Duration: Contract (6-12+ Months) Location: Chicago, IL 60605 Schedule: M-F \| 9am-5pm Summary: Under the direct supervision of the Supervisor, Member Services, the Member Services Representative handles inquiries from CTPF's members. The Member Services Representative is responsible for giving members accurate, timely, and complete information about various retirement topics. Job Description: Actively listen to members and ask detailed questions to correctly identify the reason for the call and the ways in which the member's issues can be addressed. Provide members with accurate, timely, and complete information with regard to retirement, refunds, pension estimates, optional services, separation from work, disability, health insurance, and death claims. Enter detailed documentation in CTPF system with regard to member requests and the resolution or information provided during each call. Provide resolution to questions, following up with members on any issue not resolved on the initial call. Provide in-person member counseling on pension and health care issues. Escalate calls as appropriate to managers or subject matter experts. Desired Experience: Bachelor's degree in communications or equivalent work experience. One to three years of call center experience. Knowledge of CPTF and reciprocal systems. Strong written and verbal communication skills. Effective listening and problem-solving skills.