New

PSC Greeter

Spectraforce Technologies
United States, New York, Brooklyn
Mar 13, 2025
Title: PSC Greeter Duration: 3+ Months Location: Brooklyn NY 11220 Timings: Mon-Fri 8am-4pm and every other Saturday 8am-2pm Summary: Responsible for all PSC Patient Service Center front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times. Duties and Responsibilities: Greet customers appropriately. Treat all customers in a courteous manner. Assists patients with kiosk sign in, and ensures accuracy of same. Contacts clients to obtain patient orders. Handles customer inquiries. Reads, understands, and complies with departmental policies, protocols and procedures: i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual. Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. Adheres to departmental and company policies. Reports on time to work, following attendance guidelines. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self identification and a helpful statement. Use established protocols for reporting customer complaints. Ensures that HIPPA Compliance regulations are followed uses test translation tables. Completes all required training. Assists with stocking of supplies. Other duties as required to meet the customer requirements. Completes special projects as requested by supervisor or manager. Job Qualifications: Must have skills: Must speak Chinese, Mandarin and/or Cantonese. Required Work Experience: One year customer service experience Preferred Work Experience: Keyboard data entry and PC experience Physical and Mental Requirements: Prolonged standing sitting Able to lift up to 25 pounds carrying up to 15 pounds for several minutes at a time. Talking Vision requires constant mental visual attention to details. Walking Balancing Bending Kneeling / Pushing Pulling / Reaching Twisting Knowledge: Medical Terminology helpful, not required Skills: Must be flexible and available based on staffing requirements weekends, holidays, and overtime. Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. Demonstrates good organization, communication, and interpersonal skills. Capable of handling multiple priorities in a high volume setting. Able to make decisions based on established procedures and exercise consistent, independent, sound judgment. Education: High School Diploma or Equivalent Required