Love Encore Customer Relations / Delivery Specialist

Love Encore Customer Relations / Delivery Specialist - Centennial Subaru

Overview

We are seeking reliable, experienced and highly motivated individuals with integrity who take pride in their work. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results. If you have the drive to perform, exceed and excel, then we want you to come work with us as a Love Encore Customer Relations / Delivery Specialist. Here, you will work alongside some of the best in the business and you will be part of a company designated in Top Workplaces! You will be responsible for ensuring guest satisfaction and introducing vehicle features and benefits in a manner aligning with Our Values and Subaru's highest standards.

Job Responsibilities

• Coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14 - 60 days after initial delivery while providing an extraordinary customer experience.
• Present Subaru vehicle features and technology in an effective manner via video conferencing or in person.
• Function as the subject matter expert by maintaining Subaru Foundations Certification and participating in continuing product education, attending all required training classes (including off-site meetings as requested by Subaru).
• Improve initial satisfaction by providing a deeper understanding of the owner's new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner's Manual, and Subarunet.
• Confirm daily sales appointments and reschedule missed appointments.
• Make outbound follow up calls to sales and service guests to ensure satisfaction.
• Collaborate with Brand Specialists for seamless positive guest experience.
• Conduct all business with honesty, integrity and in accordance with Our Values, Code of Business Conduct and our Polices & Procedures.

Requirements

• High school diploma or equivalent; or four to five years related experience and/or training; or equivalent combination of education and experience
• Strong organizational, typing, and computer skills needed
• Ability to build rapport and invoke trust via phone or electronic platforms
• Effective and influential communication skills
• Fluent in Spanish a plus
• Is legally able to work in the United States
• Must have a driver's license and maintain insurability (exceptions available for non-driving positions)

Benefits

• Medical, Vision, Dental Insurance
• 401K saving plan with match
• Paid Time Off, Holiday, and Training
• Life and AD&D Insurance
• Career growth opportunities

Pay: $18.00 per hour + commissions (earning potential $65k+ annually)

Job Type: Full Time

Company Websites: CentennialSubaru.com

Work Remotely: No

About our Dealerships

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

We are committed to an environment of trust, teamwork, challenge and development. We deliver excellence while constantly seeking ways to improve our knowledge, skills, and the way we perform our jobs both individually and collectively. We are dedicated to achieving excellence thorough the loyal efforts of talented and enthusiastic associates. We embrace change as an opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel. We provide a work environment that challenges each of us to excel in all we do. Yet we embrace the necessity for also achieving a high level of happiness and fun in all that we do. We are proud to be part of this organization.