Student Services Associate

This position provides primary support services (e.g. creating a welcoming environment, scheduling appointments, taking calls, responding to emails, processing, etc.) for students and guests working with student services departments from the point of pre-enrollment to graduation. They will maintain knowledge of the division, interpret, and teach these policies and procedures to prospective and current students. In addition, this position provides project support for the division as time allows.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.

• Create a welcoming environment by providing excellent exceptional customer service to students and community members through phone, email, text, and other communication channels. Identify student needs and address them appropriately and efficiently. Check-in and schedule appointments for prospective, new and current students. Complete reminder calls, email messages and send text messages for appointments. Verify aspects of students' status and provide information regarding necessary policies and procedures. Process documentation based on individual need. Maintain privacy and confidentiality.
• Process payments via cash or check, troubleshoot accounts and answer basic fee questions. Apply charges to student accounts for various college services. Reconcile daily cash drawers and ensure the security of cash. Balance receipts to closing statements.
• Facilitate the workflow of daily Student Affairs processes and collaborate within a team to determine what work holds the greatest priority of production in a given time of during the student lifecycle as it relates to departmental goals. Compile and prepare correspondence and documents for mailings.
• Assist students with navigating College systems, including student registration; processing of adds, drops, withdrawals, and admissions applications; receipt of payments; and processing of student documents.
• Identify and troubleshoot student record and enrollment issues; correct and/or update as needed. Assist students and community members in with accessing and navigating campus resources.
• Inform and instruct students through Student Affairs processes including, but not limited to course registration, WCTC application account creation and program declaration, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, and enrollment verification
• Participate in events representing the one-stop shop as needed
• Collaborate with Student Affairs staff, Deans, Associate Deans and other college staff to perform essential functions and to ensure a positive student experience
• Provide accurate and up-to-date information as needed to students and community members as it relates to Student Affairs functions.
• Participate in and contribute to assignments and special projects of a similar nature and level

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office practices, procedures, and equipment
• Ability to communicate effectively with students, the general public, and staff members.
• Ability to work effectively as a team member and independently
• Ability to type at least 35 words per minute
• Familiarity with computer software applications such as word processing and spreadsheets, chat systems, and email.
• Ability to be courteous, respectful, and tactful when dealing with personal or difficult situations
• Aptitude for accuracy and detail; ability to organize work and multi-task; ability to troubleshoot and problem solve.

• High school diploma plus some post-secondary education; Associate's degree preferred.
• Two years of general office or customer service experience; prior work experience in higher education with knowledge of Student Services is preferred.

All applicants must attach the following to the online application. 1. Resume (required)
2. Cover letter(required)

Hours
Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

This position has a start date on or before, May 16th.

Interviews
Selected applicants will be invited to an on-campus interview on Wednesday, April 16, 2025.

WCTC offers a wide range of outstanding benefits. Benefits include, but not limited to:

• Competitive compensation
• Comprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flex spending accounts, and much more
• Generous time off and holiday schedule
• Eligibility in the Wisconsin Retirement System (ETF)
• Opportunities for professional growth and development (including tuition reimbursement, tuition waiver)
• Well-being activities to support personal and professional well-being
• Collaborative and supportive team environment