Service Operations Manager - Electronics
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![]() United States, Texas, Plano | |
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Service Operations Manager - Electronics Top Skill Sets Required: 1. Troubleshooting and On-call support (including weekends) 2. Experience with supporting and managing the process for well known branded products Position Description Seeking a highly motivated and detail-oriented Service Operations Manager to join our growing team. In this role, you will be a key player in ensuring the smooth and efficient delivery of services to our Branded locations. You will be acting as a liaison between internal departments and external customers, resolving issues, and contributing to continuous improvement initiatives. Responsibilities: * Incident Management: Respond to and resolve service incidents and requests, escalating complex issues to the appropriate teams, and ensuring timely communication and resolution. * Problem Management: Contribute to the identification and analysis of recurring problems, working with the team to implement permanent solutions and prevent future occurrences. * Change Management: Support the implementation of changes to services and systems, ensuring minimal disruption to clients and following established procedures. * Customer Support: Provide exceptional customer service to both internal and external stakeholders, answering inquiries, resolving issues, and ensuring customer satisfaction. * Monitoring and Reporting: Monitor service performance and identify potential issues. Generate reports and presentations on key metrics and trends, providing insights to the operations team. * Process and KPI Improvement: Identify opportunities for improvement in service operations processes and contribute to the development and implementation of new procedures. * Documentation: Maintain accurate and up-to-date documentation for service operations processes and procedures. * Collaboration: Work closely with other teams, including engineering, sales, and product development, to ensure seamless service delivery. * Project Support: Assist with various projects related to service operations, as needed. * Presentation Support: Assist and facilitate presentations related to all service operations. * On-Call Support: Provide after-hours/weekend support for critical services. Requirements: * Bachelor's degree in a related field (e.g., Telecommunications, Information Technology, Business Administration) or equivalent experience (7+ years) * Proven management experience in a service operations or technical support role * Proficient with Microsoft Office Products (PowerPoint, Excel, Word, Outlook, Visio) * Experience with data reporting and processing systems (e.g., SAP, Tableau, etc.) * Demonstrate ability to navigate organizations and ability to drive for results Necessary Skills and Attributes: * Exceptional problem-solving skills for creative solutions by leveraging available resources * Quantitative analysis skills with the ability to develop and deliver a compelling story with data to support the position. * Ability to work effectively and under pressure in a fast-paced environment * Excellent communication and interpersonal skills * Highly organized and effective time management skills * Strong customer service orientation * Ability to work either independently or in a team environment to achieve goals within established time frames Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more! Click "Apply Now" to connect with our recruiting team! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. |