Remote

Account Services Associate

Global Experience Specialists, Inc.
dental insurance, 401(k)
United States, Illinois
Mar 12, 2025
Description The Account Services Associate supports the functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations! Responsibilities Execute the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue Conduct the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System Oversee the accuracy and delivery of rooming list and audits with hotel partners Serve as additional touch point for communication and overall deliverables; consult/advise event team in effective VIP and group management and strengthen brand awareness/loyalty while driving room night capture and revenue Manage project timelines, ensuring dates and deliverables are met in collaboration with internal departments to execute processes and identify opportunities to innovate and improve execution Implement, communicate and promote stakeholder needs through exhibitor and group outreach, including the promotion of services/products available to clients and VIP groups Analyze performance of event's hotel block pick-up and registration numbers against history; devise creative ways to increase overall hotel pick-up and revenue including processing reservations, and positively impacting event performance through scheduled and regular emails and phone outreach Provide post-event reporting and recommendations for improving service and capture of groups. Travel on-site to events as needed to interact with client; manage on-site service plan and assist with operations (customer/exhibitor relations, promotion of bookings for future events, reporting) ASA Department Functions: COMPASS Reservation System build + maintain hotel inventory understanding and execution of creating hotel and meeting level incentives understanding of contractual language including cancel/change/deposit polices understanding and use of payment methods understand, create, change and cancel hotel reservations rooming lists + preparing for cut off proficient execution of basic functions and duties Manage all no-name/duplicate reservations AXIS system and users Hotel confirmation numbers Wait-listing Resolve invalid and declined credit card errors Audits: Initialize, track and complete hotel audits Compile audit results for Account Executive FogBugz system (understanding and execution) Basecamp system and users Qualifications College degree or equivalent experience and 1+ years' experience in the events or hospitality industry Strong verbal and written communication skills with excellent organization, prioritization and analytical skills Ability to work independently Exceptional relationship management skills Proactive and self-motivated with extremely detail-oriented execution of multiple tasks. Ability to easily grasp technical concepts of COMPASS Reservation System and project management systems Proficiency in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint) Ability to make thorough decisions in a fast-paced environment Ability to produce creative solutions and high-quality work Ability to research, devise and implement procedures and best practices Proactive crisis management and resolution skills Professionally adept verbal and written communication skills Team player with interpersonal skills Good presentation abilities and experience Ability to travel +/- 15% Work Environment Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights: Competitive salaries 401K with company match Healthcare/vision/dental insurance Wellness benefits Career development program Employee assistance program Vacation time Community involvement opportunities Team activities And much more... #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)