Operations Manager - Commercial P&C Insurance

SUMMARY

Responsible for leading brokerage services activities within a geographic region to support on-going sales efforts and achievement of organizational goals. Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Partners with operations to ensure that employees are motivated, rewarded and retained through effective recruiting practices, timely completion of performance reviews and utilization of performance management tools including rewards, recognition, and disciplinary actions;
* Develops and implements consistent organization wide policies, work flows and procedures including corresponding measurement tools with an emphasis on workload re-balancing and best practices;
* Ensures that appropriate measurement tools are in place to effectively manage workflows and individual results;
* Works with operations to assess performance goals and objectives with an emphasis on achieving optimum results;
* Participates in the planning, budgeting and financial reports including Profit and Loss statements, compensation ratios, labor ratios, margin maintenance, revenue, Operations RPE reports, and New and Lost Business reports;
* Advocates the enhanced use of technology and training where appropriate.
* Partners with Human Resources to ensure compliance with employment law and consistent organizational practices;
* Track annual customer retention for respective groups on a client count and revenue basis;
* Partners with Corporate Services business units (i.e. Facilities, IT, Accounting, Legal) to facilitate efficient business operations;
* May support general accounting responsibilities as needed;
* Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
* Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates;
* Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's degree or equivalent combination of education and experience
Ten (10) or more years related work experience
Valid insurance license
Must continue to meet C.E.U. requirements for license renewal

SKILLS

Excellent verbal and written communication skills
Good problem solving and time management skills
Ability to work within a team and to foster teamwork
Strong leadership skills
Strong ability to motivate and develop staff
Proficient in Microsoft Office products

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• California, USA