Multiple Customer Service Openings

TEKsystems
$21.61 - $23.32 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Indianapolis
Mar 12, 2025
Bilingual Customer Service Representative * Respond to incoming contact from consumers who have been victims of identity theft and consumer fraud. * Efficiently document consumer complaints into a secure database and provide educational materials/referrals. * Respond to inbound calls, emails, and voicemails following Standard Operating Procedures. * Answer routine questions from the general public on FHA mortgage programs and HUD properties. * Utilize prepared scripts with little or no deviation. Preferred Skills & Qualifications: * High School Diploma or GED. * 2 years of Customer Service Experience in a Call Center Setting. * Bilingual in Spanish ------------------------------------------------------------------------------------------------------------------------------------------------ Multi-Family Customer Service Representative Job Description: * Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. * Assist homebuyers and homeowners with requests related to purchasing and owning a home. * Handle calls from people being evicted or those who are homeless and looking for resources - empathy is a must! * Field phone calls on multifamily rental requests including tenant complaints. * Provide information and resources to customers to deliver customer service excellence. * Use knowledge base to answer customer requests. * Document customer phone communications in an internal database. Additional Skills & Qualifications: * High School Diploma or GED. * 2 years of property management experience. * 1 year of contact center experience or telephone customer service experience. ----------------------------------------------------------------------------------------------------------- Mortgage Customer Service Representative Job Description: * Handle inbound call center inquiries related to HUD/FHA as a liaison between the government, public, and industry with the US Department of Housing and Urban Development. * Provide assistance to mortgage lenders on how to become FHA approved lenders and support lenders with their recertification requirements. * Answer inquiries with underwriting guidelines for Federal Housing Administration for mortgages and property requirements for insurance. * Support in all areas of using FHA Connection online website to assist lenders with insuring their mortgages and maintaining the servicing of their loans. * Interact with all aspects of a HUD home from how to purchase, status of properties, realtors to be HUD approved, and their recertification requirements. * Assist real estate appraisers with FHA guidelines support and requirements to be FHA Approved. * Help non-profits and governmental entities with support of programs offering to the public for their housing needs and HUD's requirements to become HUD approved. * Aid callers with their housing needs from homeless, to rental assistance, to purchasing a home for the first time. Preferred Skills & Qualifications: * High School Diploma or GED. * 2+ years of mortgage experience (loan processor, junior underwriter, loan officer, loan servicing, loss mitigation specialist, etc.). ---------------------------------------------------------------------------------------------------------------------- Employee Value Proposition (EVP): * Recently moved into a brand-new office. * Receive Holiday Pay and accrue 56 hours of sick time per year to use when needed. * Receive 2 additional weeks of PTO after 1 year in the role. * Attractive benefits package. Work Environment: Training will be for the first 4 weeks; 10am-6:30pm Schedule Monday - Friday; 8am - 6pm, potential to work as late as 8pm Pay and Benefits The pay range for this position is $21.61 - $23.32/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Mar 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.